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Operations Account Manager
Salary: £30,000 - £32,000 DOE
Hours: 35 hours per week, Monday to Friday, 9am-5pm
Location: Horley or Bristol office / 5 days per week, Hybrid working (2/3 days at home/in office). UK wide travel may be required, on occasion with overnight stays / All expenses paid for.
Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Simply Health, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!
Our client is seeking an Operations Account Manager to join their expanding team, a wonderful company that just keeps going from strength to strength. With a fantastic working environment, long term opportunities and benefits, this is a fantastic opportunity for an experienced professional to step into this key role.
The purpose of this role is to optimise effective relationships with energy suppliers, and be primary operational contact for all suppliers, as well as, developing close relationships with top-tier suppliers that are important to the growth and operational stability of the business.
Key Responsibilities:
- Demonstrate a strong understanding of operational challenges that influence supplier performance.
- Apply sound knowledge of settlement processes to support accurate and efficient operations.
- Produce both regular and ad-hoc reports using internal systems to deliver critical insights to internal teams and external suppliers.
- Contribute to the continuous improvement of operational processes through data analysis and feedback.
- Organise and lead regular supplier meetings, including virtual sessions and quarterly in-person reviews.
- Support suppliers who are underperforming or at risk of external review, helping identify key issues and recommending actionable improvements.
- Collaborate with internal teams to drive performance enhancements and communicate findings from supplier meetings.
- Use data and reporting tools to forecast supplier performance trends and identify potential risks or opportunities.
Required Competencies/Skills:
The ideal candidate will have gained experience account managing supplier contacts within a similar environment. Should you have gained knowledge or working experience of the energy sector, this would come highly beneficial.
- Professionalism & Behaviour: Maintains a calm, confident, and professional manner in all situations. Customer-focused and promotes the same in others. Positive, flexible team player who proactively shares knowledge and supports colleagues.
- Organisation & Self-Management: Highly organised with strong attention to detail. Capable of prioritising tasks effectively and working independently.
- Communication & Interpersonal Skills: Clear, articulate communicator with excellent verbal, written, and presentation skills. Builds strong relationships and listens well to understand the needs of others. Maintains a professional telephone manner.
- Technical & Administrative Abilities: Strong problem-solving and analytical skills. Demonstrates good knowledge of current business practices and systems. Proficient in Microsoft Excel, Word, Outlook, and departmental databases.
