Shift Manager

This role is to drive operational excellence in airport parking by leading teams, managing daily operations, and ensuring customer satisfaction, compliance, and site standards.

Client Details

A leading European parking service provider, offering high-quality, secure, and convenient parking facilities across major cities, with a focus on innovation and customer satisfaction.

Description

• Lead and energise the site teams to deliver operational excellence across all areas of the operation. To maintain security, customer satisfaction, Team management, Fleet compliance and maintenance, and site standards.
• Ensure timely fulfilment of operational requirements, including staffing, vehicle allocation, vehicle return, Transfer bus schedule and maintenance. Customer Journey.
• Maximise productivity and cost through review of process and regular review of customer arrival and departure patterns.
• Handle customer escalations both in-person and over the phone. Be confident in CCTV review and customer interaction.
• Conduct thorough vehicle checks of our bus fleet at the start of each shift and report any issues to the Transport Manager.
• Provide coaching, training, and development opportunities for the team to ensure compliance with company policies and procedures and to support colleague growth and development ensuring a solid succession plan
• Create and manage staff schedules, cover holiday requests, manage request across the team in a fair and practical manner.
• Develop and uphold operational policies and procedures, ensuring staff adherence and training.
• Oversee performance management, appraisals and disciplinary procedures. This includes having difficult conversations to support effective resolutions
• Guiding returning staff through the completion of Return to Work processes, while actively supporting their well-being and providing essential resources and referrals to relevant support services. Lead by example and act quickly where measures are off track.
• Ensure compliance with health and safety regulations, making recommendations for continual improvement.
• Take responsibility for site inspections, ensuring cleanliness and appropriate stock levels are maintained. Be visible across the whole site supporting every function on a daily basis. Work shoulder to shoulder with all teams to continually seek ways to support them and improve routines.
• Ability to juggle a number of priorities whilst maintaining an excellent standard and working at pace.
• Fulfil all duties in accordance with company policies, particularly the Health & Safety policy.
• One of the requirements of this role is flexibility across all areas of the airport parking operations.

Profile

• Consistently exceeds goals, delivering high-quality results with attention to detail and minimal errors.
• Anticipates challenges, proactively addressing them while finding efficient solutions to improve outcomes.
• Inspires, motivates, and coaches teams to achieve top performance and focus on continuous improvement.
• Collaborates effectively, building strong relationships, resolving conflicts, and contributing innovative ideas.
• Plans ahead to address team challenges and implement effective solutions.
• Delivers exceptional service, exceeding customer expectations and enhancing loyalty.
• Serves as a role model in customer interactions, driving service excellence.
• Continuously seeks opportunities to improve processes, quality, and performance standards.

Job Offer

• Attractive pay which is reviewed annually

• Annual bonus scheme.

• Parking pass.

• Attractive pension scheme.

• Generous life assurance scheme.

• Educational support/sponsorship & development programmes.

• Recommend a friend scheme.