Senior IT Engineer

SENIOR IT ENGINEER

PERMANENT ROLE IMMEDIATE START

MONDAY – FRIDAY / (Tuesday and Thursday /)

£41,040 PER ANNUM

• To provide 3rd Line Support for systems, servers and networking including Macs and telephony.

• To provide escalation support to 1st/2nd line IT staff.

Particular to the Post:

3.1 To assist in the day-to day maintenance of the college network by completing 1st and 2nd line support tickets on PC's, Thin clients, Whiteboards/Smartboards, Printers, Apple Macs, IP telephones and physical infrastructure.

3.2 To be responsible for logging incident tickets, managing one's own incidents to completion, ensuring users are kept informed of progress and reassigning or escalating tickets to senior staff where necessary.

3.3 To support all printing and copying devices and assist with toner and consumable changing.

3.4 To support and administer Office 365 for staff and students.

3.5 To support college telephony systems, including wired IP Phones, Wi-Fi and Smart Phones.

3.6 To support staff and students with their use of College Wi-Fi networks.

3.7 To ensure all network patching to wall sockets and switch cabinets is completed neatly, following guidelines and best practice.

3.8 To investigate and troubleshoot issues with PC or Mac software and hardware, following troubleshooting steps using logging tools, ensuring issues are thoroughly investigated and resolved.

3.9 To assist with the deployment and management of software on PC's and macs using SCCM or Jamf Pro.

3.10 To provide cover for the IT service Desk and other Systems Engineers where necessary.

3.11 To assist in any relocation of IT equipment.

3.12 To be responsible for managing your own projects to completion, liaising with end users at all levels, external providers and other support staff.

3.13 To provide cover for IT Service Desk when necessary.

3.14 Any other duties as required by the Group Director IT Services.

Person Specification:

4.3 Educated to GCSE standard or equivalent. Candidates must have excellent customer facing skills, experience of call logging systems, be self-motivated but able to work flexibly as part of a team and have good written and oral communication skills, particularly when dealing with non-technical staff.

It is essential the candidate has at least three year's hands-on experience of: Windows 10 installation and troubleshooting. Office 365. Whiteboards / Smartboards. PC hardware support. IP Telephony, hardware and software.

Additional Information:

The main hours of support for the college are from 08:00 am to 17:30, Monday to Friday, split into two shift patterns of: ·08:00 to 16:00 ·09:30 to 17:30 On Tuesdays and Thursdays there are evening classes which run until 21:00 so it is necessary to cover this shift on a rota basis. The two possible late shifts are: ·11:00 to 19:00 ·13:00 to 21:00