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We are seeking a dedicated and enthusiastic Customer Service Representative for one of our clients based in Horsham. In this role, you will be the first point of contact for our customers, providing exceptional service and support. This will be working within the funding services department and dealing with administration of all aspects of lease agreements and other internal products as well as dealing with customers and stakeholders.
Hours: Monday to Friday - 09:00am to 17:30pm
Salary: 25,000 per annum
Process all requests from Account Managers.
Carry out full audit of lease and other deal documentation and follow internal processes through to deal completion.
Maintain and reconcile Finance House prepay systems, settlements and commissions.
Resolve pay-out and new deal queries with a commercial mind-set, actively pursuing outstanding deals.
Understand Finance House audit guidelines.
Conduct assessments of the financial credibility of customers to enable informed credit clearance and investigation of any credit rejections from the Finance House.
Liaising with the Finance House Account Managers on a regular basis.
Regularly review existing processes to ensure they are still relevant and risk is mitigated.
Willingness to train new staff and Finance Houses in each procedure.
Experience
Ability to establish strong interpersonal relationships with Key Stakeholders.
Excellent prioritisation and organisational skills, with the ability to handle multiple workloads while maintaining attention to detail.
Numerate and comfortable with complex calculations.
Understanding of IT systems and the use of new tools and programmes.
Be able to work independently and take initiative whilst being energetic and self-motivated.
Respond positively and proactively to change and feedback
Please apply and one of our team will be in touch.
