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Our client is currently recruiting for a Customer Service Administrator to join their expanding team. This role is customer support and therefore requires an excellent telephone manner and commitment to outstanding support of customers' needs.
The Customer Service Administrator will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.
The role will be based 5 days onsite in the Horsham office.
Key Experience for the Customer Service Administrator
- Good organisational and planning skills
- Ability to work under pressure to tight deadlines
- A positive, can do attitude
- Great attention to detail
- A team player with interpersonal and collaboration skills
- Able to demonstrate prioritisation skills when multi-tasking
- Customer focussed role
- Pleasant telephone manner
- Ability to work collaboratively with third parties to supply consumable items
- Strong IT literacy and a keen interest in exploring AI and automation solutions
Key Responsibilities for the Customer Service Administrator
- Collecting and inputting accurate information from a variety of sources
- Identification of customer consumable requirements
- Updating the ordering system
- Identification of unusual patterns of consumable or device usage
- Ordering of toner and other consumable items
- Answering calls from customers
Please apply as directed!
