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Chief marketing officer
Customer Service Manager

Customer Service Manager

Pertemps Crawley Perms 304

Posted 4 days ago, valid for 18 hours

Horsham, West Sussex RH13 0NE, England

£38,000 - £40,000 per annum

Full Time

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Sonic Summary

A reputable Aviation Supplier is seeking a Customer Service Manager to join their team in Horsham.
The role requires managing a team of 4-5 Sales Account Managers and improving processes while monitoring KPIs and SLAs.
Candidates should have proven management experience, preferably in customer service or sales account teams, along with a strong background in the aviation industry.
The position offers a salary range of £38,000 - £40,000 per annum, depending on experience.
This opportunity includes hybrid working options and a supportive team environment, with a schedule of Monday to Thursday, 8:30 AM - 5:00 PM, and early finishes on Fridays.

Do you excel at managing teams, driving performance, and ensuring exceptional customer service? If so, we have an exciting opportunity for you!We are recruiting on behalf of a reputable Aviation Supplier, who are seeking a Customer Service Manager to join their team in Horsham.This pivotal role involves managing a team of 4-5 Sales Account Managers, improving processes, setting and monitoring KPIs, SLAs, and conducting one-to-one reviews.Key Responsibilities

Lead and inspire a team of Sales Account Managers, driving individual and team performance.
Establish and monitor KPIs, SLAs, and team objectives to ensure service excellence.
Handle escalated customer issues to ensure swift and satisfactory resolutions.
Analyse team statistics and performance data, compiling comprehensive reports using Excel.
Identify opportunities to streamline processes and improve workflows.
Foster a collaborative and high-performing team environment.

Requirements

Proven management experience, ideally leading customer service or sales account teams.
Strong background in the aviation industry, with excellent product knowledge.
Solid understanding of export processes and regulations.
Proficiency in Excel and data analysis for reporting.
Excellent communication and problem-solving skills.

Package

£38,000 - £40,000 per annum DOE.
Monday to Thursday, 8:30 AM - 5:00 PM; early finish on Fridays at 4:15 PM.
Hybrid working options available.
Join a supportive, forward-thinking team with opportunities for growth.

If you're ready to take the next step in your career and bring your expertise to a growing and innovative company, we want to hear from you!

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