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Customer service representative
Customer Service Administrator

Customer Service Administrator

Morgan McKinley

Posted 4 days ago, valid for a day

Horsham, West Sussex RH13 0NE, England

Full Time

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Sonic Summary

We are seeking a Customer Service Administrator to join an innovative team located just outside of Horsham on a hybrid basis.
The role requires a passion for excellent customer service and an interest in IT and gaming.
Daily responsibilities include assisting customers with software queries, providing support via phone and email, and onboarding new users.
Candidates should have experience in customer service, with a strong focus on problem-solving and collaboration with other departments.
The position offers a competitive salary of £25,000 and requires at least 2 years of relevant experience.

We are looking for a Customer Service Administrator, based just outside of Horsham, to work on a hybrid basis for an award winning, innovative team.

You will be passionate about giving excellent customer service, striving to solve problems, with an interest in all things IT / gaming.

Day to day duties will include:

* Helping customers get the most out of their software and guiding them through any queries they may have.* Providing high-level customer support via telephone and email.* Onboarding new customers onto the software.* Analysing customer needs and helping to plan the product's future.* Collaborating with other departments in the company where necessary.* Contributing directly to user guide and support articles.

The ideal candidate will have excellent customer service skills, with a desire to provide customers solutions.

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