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- Processing customer orders efficiently, ensuring all company policies are met.
- Responding to customer queries via phone, email, and in person with professionalism and enthusiasm.
- Ensuring sales order acknowledgements are sent promptly after order entry.
- Maintaining and updating customer records on CRM systems.
- Handling customer complaints and escalating issues when necessary.
- Previous experience in a customer-facing role with strong administrative skills.
- Excellent communication and interpersonal skills.
- High attention to detail and ability to manage multiple tasks.
- A proactive and positive approach to problem-solving.
- Monday - Friday, 9am to 5pm
- A competitive salary of up to £28,000pa DOE.
- Fantastic benefits and a generous holiday package.
- A supportive and friendly team within a creative industry.
