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Our client, a successful and growing service provider, is looking to recruit a Customer Service Agent to join their friendly and dynamic team and provide first class customer service to clients and customers.
This is an exciting and excellent opportunity for a confident and self-motivated individual looking to kickstart their career and join an expanding company with lots of room for professional progression. This role offers a very competitive salary and great incentive skills!
If you are looking for a new challenge, or to further your current customer service experience, and possess great interpersonal skills and a basic understanding of computers then we would love for you to apply!
Please note: You will need to drive due to location of the offices as they are in the countryside.
Benefits
- On-site parking
- Private Medical Insurance
- Bonus Scheme
- Career progression and development opportunities
- Incentive Scheme
Requirements
- UK Driving Licence and access to vehicle due to remote location
- Basic computer skills
- Excellent interpersonal abilities
- Strong teamwork under pressure
- Outgoing, confident personality
- Goal-oriented and target-driven attitude
Responsibilities
- Customer Interaction and Sales: Managing customer interactions via phone and in-person, preparing and submitting quotations, promoting business, canvassing, and following up on inquiries.
- Job Coordination: Monitoring live jobs to ensure timely collections and deliveries, updating clients on progress, and coordinating driver assignments, including evaluating and selecting drivers for job requests.
- Client Acquisition: Developing new business through prospecting campaigns, targeting specific sectors, scheduling appointments for the Business Development Manager, and setting up new client accounts.
- Key Account Management: Overseeing daily activities of key accounts, ensuring commitments are fulfilled, resolving issues like driver shortages or load availability, and preparing daily reports.
- System Updates: Managing business operating systems, including driver and load tracking (CX, NAV), prospecting resources (FAME), and CRM systems (HubSpot).
Job Title: Customer Service Agent
Location: Horsham (will need to drive and have access to own vehicle due to remote location)
Salary: 24,000 per annum
Full Time: Monday - Friday, 8:00am - 5:00pm (40 hours per week)
For more information about this Customer Service Agent role, please contact Jamie Watson at Clearline Recruitment.
