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Our client, a well-established and rapidly growing service provider, is seeking an experienced Senior Customer Service Professional to join their dynamic team. This role is pivotal in delivering exceptional service to a diverse client base while contributing to the continued success and growth of the organization.
This is a fantastic opportunity for a proactive and ambitious individual with a proven track record in customer service, looking to advance their career in a company that values professional development and offers significant opportunities for progression. Alongside a competitive salary, the role includes excellent benefits and incentives.
If you have strong computer skills, exceptional telephone support abilities, and are ready to take on a rewarding new challenge, we'd love to hear from you.
Please note: A valid driver's license is essential, as the office is located in a rural setting.
Benefits
- On-site parking
- Private Medical Insurance
- Bonus Scheme
- Career progression and development opportunities
- Incentive Scheme
- Opportunity for flexibility in starting and finishing times
Requirements
- UK Driving Licence and access to vehicle due to remote location
- Proficiency in MS Office programs and general computer skills
- Strong telephone etiquette
- Genuine commitment to providing excellent customer service
Responsibilities
- Communicating with contractors and clients via phone
- Scheduling and tracking job progress
- Completing reports and documentation
- Responding to emails and client inquiries
- Conducting client canvassing and outreach
- Performing general administrative tasks as needed
Job Title: Senior Customer Service Agent
Location: Horsham (will need to drive and have access to own vehicle due to remote location)
Salary: 30,000 - 36,000 per annum
Full Time: Monday - Friday, 8:00am - 5:00pm (40 hours per week)
For more information about this Customer Service Agent role, please contact Jamie Watson at Clearline Recruitment.
