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3rd Line Network Operations Engineer with previous helpdesk service experience, a strong understanding of Routing and Switching and managing network monitoring systems such as Solarwinds, is required for well-established Cloud Solutions Provider based in Colgate, Horsham, West Sussex.
SALARY: Competitive + Benefits
LOCATION: Hybrid role, working partly from the office inColgate, Horsham, West Sussex (RH13) and partly from home
JOB TYPE: Full-Time
WORKING HOURS: 37 hours per week, Monday to Friday - Hours to cover shifts between 0700 and 1900, with on call arrangements.
JOB OVERVIEW
We have a fantastic new job opportunity for a 3rd Line Network Operations Engineerwith previous helpdesk service experience, a strong understanding of Routing and Switching and managing network monitoring systems such as Solarwinds.
As the 3rd Line Network Operations Engineer,you will be required to remotely manage and monitor global client networks. You will provide an enhanced level of escalation, from 1st and 2nd line engineers, for complex incidents.
Working as the 3rd Line Network Operations Engineer you will build client relationships and manage customers expectations in a professional manner, by gaining an understanding of the complex IT environment of customers and their inherent business demands. You will own customer complex issues through to resolution.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as 3rd Line Network Operations Engineer will include:
Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers
Take ownership and effectively manage through to resolution high-level escalation Incidents, Problem Tickets and Major Incidents
Mentor and aid in the development of 2nd / 3rd line engineers through knowledge transfer
Receiving and owning issues; enquiries and change requests for support from clients and prioritise accordingly
Receive and review CVEs; assess scope of impact and mitigation plan
Performing a highly proactive role in monitoring and maintaining systems
Investigating and troubleshooting network availability and application problem
Utilise prescribed software and tools to manage the progress of a fault/incident from inception/alert through to successful resolution and closure
Develop, conduct, and promote proactive procedures to improve the availability and support of network environment
Ensuring Incident Management procedures are followed
Accurate and relevant logging of all customer requests and incidents
Analyse and rectify complex faults on the network to meet defined service levels
Support network investigation/performance routines to ensure network availability
Liaison with 3rd parties, customers and site providers to ensure completion of tasks
Core Network Operations
Perform support tasks for the business to provide network availability
Perform complex configuration changes to increase network coverage
Perform administration tasks for various applications
Processing / coordinating service requests (moves, adds & changes)
Work closely with the Project Management and Network Engineering Teams to onboard customer solutions into support
Field engineering duties when required and relevant within the role
Monitoring core equipment for faults and performance issues
Performing core network maintenance tasks as required and relevant within the role
CANDIDATE REQUIREMENTS
Previous helpdesk service experience required
Cisco and Juniper qualification required, minimum CCNP & JNCIS
Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN and VPLS technologies)
Previous experience working on a Service Provider core network preferable
Experience with Security products (e.g. Cisco NGFW, Fortinet, Juniper SRX, ISE)
Experience with Meraki
Experience with 3G/4G Routers
Previous experience wireless solutions
Previous experience supporting VOIP solutions
Understanding of CVEs and how to assess the scope of impact
Experience working with CWDM/DWDM technologies
Experience managing network monitoring systems such as Solarwinds
Must have excellent communication skills, both written and verbal
Must have a very strong enthusiasm for IT and computing
Benefits after probationary period
Employee Assistance programme (EAP)
Life assurance (3 x salary)
Sodexo Discount Platform
Breakfast and refreshments on working days
Pension contribution - 5% company contribution
Generous Holiday Entitlement
One day off for Birthday
Half price internet connectivity
Ride2Work scheme
Department incentives
Volunteer day scheme
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12873
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