Are you a Customer Success Manager with experience in FinTech, InsurTech, SAAS or Software House? We are supporting a growing software company to hire a full time permanent Customer Success Manager to join their team based in Horsham.
This role is a key functionality to the business and offers hybrid working with only 2 days per week required on site.
Key Responsibilities for the Customer Success Manager:
- Taking on 12 clients based both in the UK and Overseas
- Develop, grow and build relationships with clients to build activity on the accounts
- Operational reviews of client accounts, getting feedback from clients on system performance and optimisation
- Being the point of contact for any issues, resolving or escalating where required
- Monthly service reviews, monitoring SLAs, Support requests and system performance
- Quarterly face to face meetings
Key Skills for the Customer Success Manager:
- Experience working in a similar role
- Previous experience working within FinTech, InsurTech, SAAS or Software House
- Exceptional client management and relationship building
- Unmatched communication skills
Please apply as directed!
Back to searchCustomer Success Manager
Clearwater People Solutions
Posted 5 hours ago, valid for 8 hours
Horsham, West Sussex RH12 1XL, England
£40,000 - £50,000 per annum
Full Time
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Sonic Summary
- The company is seeking a full-time Customer Success Manager with experience in FinTech, InsurTech, SAAS, or Software House.
- The role is based in Horsham and offers hybrid working, requiring only 2 days on-site per week.
- Key responsibilities include managing 12 clients, conducting operational reviews, and addressing client issues.
- Candidates should have prior experience in a similar role and possess strong client management and communication skills.
- The salary for this position is competitive, and candidates should have relevant experience in the industry.
