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- Role - Contract Support (Facilities Management)
- Location - Horsham (West Sussex)
- Company - A Globally recognised FM Provider
- What you get in return - 33,000 - 35,000 Per annum + Package
- 4 Days a week office based - 1 Day at home (Hybrid)
Our client is a global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Their vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally they employ over 70,000 employees and operate in 48 countries.
This company is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team.
The main feature of this role will be to provide exceptional customer service and business support to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.
General works would include.
Providing support to the client and answer calls and emails in a professional and timely manner.
- Determine the nature, priority of faults based on information provided by the client.
- Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Managing the supply chain and drive them to attend within required SLA's.
- Driving the engineering team to attend to all callouts within required SLA's.
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this.
- Raising work orders to the client for billing purposes.
- Raising purchase orders to suppliers.
- Updating excel trackers daily.
- Promote and maintain company culture throughout teams
- Monitoring calls received from the customer through to call completion and updating records.
- Ensure QHSE documentation is maintained and readily available using company systems.
- Manage system as a key user on site including PPM records, reactives and reporting.
- Promote and maintain company culture throughout the team.
- Maintain records and ensuring all documentation on the client site is up to date and accurate.
- Effective communication with all levels of internal teams and external customers
- Familiar with daily operations and the specific scope of the contract
- Undertake any other duties as requested by the Contract/Account Manager, Lead Contract Support, or Finance & Contract Support Manager
Experience
- Experience of a similar customer facing role in a medium-sized business.
- Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
If this opportunity appeals to yourself please get in touch for more details. Email me on (url removed) or alternatively give me a call on (phone number removed).
