Service Desk Team Leader

?? Service Desk Team Leader - Exciting Opportunity with a Thriving IT Client! ??

Are you ready to join a forward-thinking IT company that values innovation, teamwork, and outstanding customer service? Our client, a leading provider of IT solutions and managed services, is on the lookout for an experienced Service Desk Team Leader to oversee their dynamic service desk team.

?? Location: Horsham (Must be a driver with your own transport)?? Salary: £35,000 - £40,000 DOE? Hours: Monday - Friday, 09:00 - 17:30

?? About the Client:Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.

?? The Role:As the Service Desk Team Leader, you’ll be at the heart of the operations, ensuring the smooth running of the service desk while mentoring and developing a talented team of engineers. You’ll play a key role in managing day-to-day activities, resolving escalations, and maintaining the highest standards of service delivery.

?? Key Responsibilities:

• Oversee the daily operations of the Service Desk, working closely with senior leadership.
• Lead, mentor, and support the engineering team, ensuring tickets are managed efficiently.
• Identify and address trends in service-related issues, escalating to Directors when necessary.
• Resolve client complaints and maintain strong relationships with key stakeholders.
• Manage proactive maintenance and system configurations in collaboration with senior engineers.
• Conduct regular reviews with team members, supporting their personal and professional development.
• Maintain high service standards by ensuring all processes are accurately followed and documented.
• Promote the Service Desk’s value as a vital business asset within the organisation.
• Act as a role model for the team, fostering a collaborative and high-performance culture.

?? About You:The ideal candidate will be a motivated leader with a strong technical background and a passion for delivering exceptional service. You’ll thrive in a busy environment and have the ability to inspire and manage a cohesive team.

?? Key Skills and Competencies:

• Proven leadership and people management experience, with a focus on team development.
• Excellent communication skills, with the ability to handle escalations and client interactions effectively.
• Strong organisational and problem-solving abilities.
• High level of technical literacy and familiarity with IT service desk operations.
• Ability to manage multiple priorities while maintaining attention to detail.
• A proactive, goal-oriented mindset with a passion for achieving results.

*For your information*

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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