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Role: Performance Officer
Based: Hounslow (Helpful to Drive but not essential)
Full time
To carry out duties and responsibilities with the regard to the management, collation and reporting of the Key Performance Indicators in accordance with the PFI Contract. To formalise processes to enable workflow efficiency, to consult and communicate with other Senior Managers and colleagues, representatives of the Client Team and SPV in regard to the procedures to be applied. To carry out internal audits to minimise non-compliance, manage the H&S admin, collate exposure hours.
KEY TASKS AND ACCOUNTABILITES:
- To analyse and report on Key Performance Indicators through management and review of Confirm Dashboards.
- To assist the Business Manager (BM) in the effective management of all departmental performance issues.
- To implement and maintain monitoring systems for all Performance Target's through process mapping
- To assist the BM in developing performance strategies to ensure the divisions continuous improvement
- To assist the BM in managing non-compliance information through the Paymech including financial penalties incurred.
- To attend and facilitate the Paymech meetings.
- To collate the Monthly Monitoring Report from SMT and ensure its timely submission monthly.
- To assist the BM in the production and submission of the Annual Service Report, Quarterly Performance Reports and Business Continuity Reports as set out in relevant Key Performance Indicators.
- To assist the BM in the production of relevant performance information on time.
- To assist in the effective and efficient communication of performance related issues to all departmental staff through presentations, reports, CPD's etc.
- To assist the BM in managing and communicating the MIS, new/improved processes published within TWWW/ONE intranet platforms, including improvements from EFQM assessments
- Co-ordinate the Internal Audit Plan ensuring internal audit are being undertaken on time
- Understand and initiate root cause analysis and support corrective action plans
- Ensure the division is maintaining compliance towards its legal obligations operationally
- Assist the BM in ensuring Contract Compliance.
- Assist the BM in preparation of associated Audits.
- To assist BM in reporting Performance Adjustments and other Non-conformances through the Report It tool.
- To highlight and implement improvements as a result of findings achieved from dashboard reviews.
- Compile Health and Safety Statistics and Exposure Hours.
- To facilitate the introduction of new systems and monitor/review their implementation.
- To actively foster a positive staff morale.
- To carry out any reasonable task as requested by the BM.
ADDITIONAL INFORMATION:
- Knowledge of Microsoft packages, Visio, Excel, PowerPoint is essential.
- A full UK driving license is preferable as it involves some travel within the London Borough of Hounslow.
- At all times to adhere to company procedures with regard to H&S and where applicable to ensure all team members do likewise.
- At all times to behave in a way that supports the company's stated Vision and Values and where applicable to ensure all team members do likewise.
