Back to search
Freightserve are looking to recruit a Cargo Customer Service Executive for a Heathrow based GSA. The company are currently expanding their successful operation.
RESPONSIBILITIES
• Manage complete end-to-end booking process.
• Interface with UK freight forwarders, overseas offices, interline partners, GHAs & other offices.
• Keeping in-house and airline system up to date, including full data capture.
• Oversee and manage Pre Bookings.
• Acting as main contact through both customer calls and emails
• Managing capacity control and priorities.
• Responding to request for tracking information & post flights.
• Coordinate service recovery to protect customer experience.
• Provide booking list to GHAs and pre-alert outstations.
SKILLS & EXPERIENCE
• Ideally candidate should have Airline, GSSA or Freight Forwarding experience.
• Have outstanding customer service skills and good understanding of the cargo market.
• Ability to work in a fast paced environment handling multiple initiatives and prioritise own workload.
• Autonomy in the role and capacity management.
• Must be articulate and possess good interpersonal skills.
• Competences in IT programs, strong analytical skills, planning and organisation.
Please only apply if you have the necessary experience as only people with the correct experience will be contacted.
