PM Duty Manager

PM Duty Manager
Location: STANWELL (Post code: TW6)
Day Shift: 3 on / 3 off , 18:30 PM to 06:00 AM

Annual Salary: £37,856 !

3 On 3 Off SHIFT PATTERN (8.5 H/DAY Guaranteed)

SECURE ONGOING POSITIONS - START DEPENDANT ON REFERENCE CHECKS.

Are you ready to make a difference and be part of an exceptional team at one of the world's busiest airports? We are currently recruiting candidates for the position of PM Duty Managers to oversee the day-to-day operations of facilities around Heathrow Airport. If you're passionate about delivering top-quality service and want to work in a dynamic, fast-paced environment, we want to hear from you!

Your responsibilities as a Duty Manager:

• Ensure all staff are fully aware of the customer specification and always have the required equipment to perform their tasks.
• Comply with and manage H&S audits around stores and/or aircrafts under HSE guidelines and HAL requirements
• Ensure robust audits (scheduled / random) are conducted on a bi-weekly basis, demonstrating efficiency.
• Timely submission of delay reports (must include a detailed investigation, and considered escalation for any SLA)
• To ensure all airline service level agreements are met and maintained, the standards of service carried out meets the Company quality standards and the requirement of the Airline. Take appropriate action where standards and services are not being met.
• Proactively consult with Airlines (British Airways) in the event of any service failure or significant event.
• At all times comply with HSE, DFT and HAL protocol along with the Airport operating procedures.
• Maintain effective customer contact, report on service delivery and resolve any problems in a timely manner. Ensure that working relationships within the airport are such that they maximise co-operation leading to the efficiency and effectiveness of all staff.
• Establish a meeting structure for the group i.e. colleagues and team leaders etc, with emphasis on operational needs and requirement, on time performance and quality.
• Ensure that all equipment, including keys, PDA's and vehicle are signed out, relevant paperwork completed, and are fully accounted for at the end of each shift.
• Instigate within 24 hours response time to customer's complaints or requirements ensuring the incident book is completed accurately and investigations are carried out effectively.
• All accidents or injuries to employees or customers must be immediately reported and recorded.
• Ensure that the 'image' specified by the Company is maintained in the standard of work, uniform, vehicles, buildings and all dealing with customers, other airlines, other service companies and the general public.
• Establish and maintain good relationships and lines of communication with the client airline and other outside agencies such as grounds handlers, caterers etc.
• Promote a culture of service excellence and maintain a professional image, both personally and corporately - champion legendary service.
• Carry out any reasonable task requested. This description is an outline of the role, and it is expected that key task will vary with the demand of our client and operation base.
• Assist with training where required
• Support and motivate your teams with regular briefings and communications
• Maintain a clean and tidy environment in all areas
• Work with customer representatives to address any specific requirements or concerns

About the Duty Manager within you:

• Previous Management /Supervisory experience is essential for a minimum of 2 years
• Previous experience of working on a shift pattern and in a similar role within Aviation sector or related
• customers services sector experience is essential
• Experience of managing large groups of team members.
• Proven record of success in raising and delivering high standards of customer service
• IT Literate
• Full UK driving License
• Must have the right to work in the UK
• Must pass a DBS check
• Must be able to provide 5 years reference information
• Must be over 18 years of age

Benefits of working for as a Duty Manager:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

If this role appeals to you, apply online today with your most up to date CV, or text us with your full name and 'PM Duty Manager' on 07884*864*968 and we shall give you a call to discuss in more details about the opportunity.

Staffing Match Security Checks:

In line with CAA regulations, you will be required to undergo the following prior to commencing work:

• Basic UK criminal record check
• An overseas criminal record check will be required for any period of over 6 months in countries outside the UK
• Full 5-year history*
• 5-year address history
• If the role requires airside access additional checks and security interviews will be conducted

*Staffing Match will obtain all references, you do NOT need to have been working for the whole 5 years, it can also include unemployment / travelling / education periods etc we just need proof of what you have been doing for the last 5 years and addresses that you have been living at.