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My clients a well established freight forwarder based within the Heathrow seeking professional and experienced Inside Sales Executive to join their Heathrow team.
Duties would include:
-
Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.
- Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible.
- Making targeted telesales introductions & appointments with customers, both new & existing.
- Profiling of the new customers based on size, vertical market and buying behaviour
- Documenting required information and actions taken in CRM (Sales Force)
- Repeating telesales customer contact at regular intervals & in accordance with daily measured KPI’s
- Profiling of the new customers based on size, vertical market and buying behaviour
- Assisting sales with making appointments with customers where appropriate and log in CRM.
- Support credit checks for new customers prior to submitting quotations, in line with GSP & credit management policy
- Provide spot & standard quotes to the customer
- Handle customer commercial questions (technical, pricing, invoices, consulting)
- Identify cross selling opportunities & communicate same to the corresponding Business Unit
- Review and update customer tariffs as and when necessary to protect profitability
Skills needed:
- Good knowledge of freight forwarding
- Confidence to make telemarketing calls to new customers in accordance with policy & individual targets
- Outstanding communication skills
- Target driven
- Computer literate including Excel, Powerpoint and word.
