Back to search
Join our team as a Customer Service Team Leader – Gateway!Â
Are you passionate about delivering exceptional customer service and ready to lead a dynamic team in air export operations? We’re looking for an experienced and proactive Customer Service Team Leader to drive operational excellence and ensure outstanding service for our customers.
Location: Heathrow, UK
Working hours: Monday to Friday, 9:00 to 17:30Â
What Will You Be Doing?
- Provide efficient and proactive import and export services to customers, overseas partners, and service providers
- Manage all aspects of the Gateway department, ensuring operational effectiveness and efficiency
- Continuously review and improve operational and customer service processes
- Investigate and resolve queries and complaints promptly for both internal and external stakeholders
- Lead the team to meet KPIs in operations, customer service, administration, overtime, and absenteeism
- Prepare monthly GP results and review unbilled/loss reports, implementing corrective actions as needed
- Ensure customer invoicing and SAP query tools are completed in line with KPIs, and that the policies are followed.
About You
- Experienced in air export operations and customer service, with a strong understanding of industry processes
- A confident leader with a track record of managing and developing high-performing teams
- Analytical and detail-oriented, capable of identifying and driving process improvements
- An effective communicator, able to resolve issues effectively and build solid relationships with customers and colleagues
- Financially aware, with experience managing invoicing and preparing GP results.
What We Offer
- Full training and continuous professional development to ensure compliance with regulatory requirements
- Pension scheme with up to 6% matched employer contributions
- 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday
- Explore various career paths and take advantage of development opportunities
Next Steps
Apply now by following the provided links and attaching your CV ASAP.
At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.
Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.
