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We are looking for a good customer service person based near heathrow on the bath road
Details as follows:
Role: Customer Liaison AgentLocation: HeathrowSalary Range: £24,000-£28,000 dependant on experienceWorking Days: Mon - Fri office based Working Times: 09:00-18:00 / 1-hour unpaid break / Contractual 40 hours per week
Holidays: 25 days plus bank holidaysNotice: 1 month (after probation)Pension: As per auto enrolmentWe require somebody who has strong customer service skills; finds solutions; good telephone manner and good writing skills, particularly emails. A driven and can-do personality.
Supporting customers by phone and email. Handling queries quickly and efficiently and maintaining a high standard of communication.Ensuring correct team standards of customer communication are reached.Liaising with the operations team, drivers, warehouse staff and other depots regarding collections and deliveries.Ensuring hard copy PODs are returned to customers within the required timeframes.Good verbal and written dialogue with internal and external contacts / users at all times. Sending excel reports as and when required to customers.Working collaboratively with the team to identify challenges and find solutions.
Experience & Qualifications needed on cv
At least 2 years work experience in a customer service role.Previous data entry experience.Good IT skills, with previous experience of using Microsoft Word & Excel.Ability to work to deadlines in a time sensitive environment. Good communication skillsStrong administration skillsAbility to understand and solve customer queries in a calm and professional manner.
Please can you email me if your interested and I will get back to you thank you
