Freight Customer Care Associate

First Choice Staff

Posted 12 hours ago, valid for 19 days

Hounslow, Greater London TW6 2AB, England

Full Time

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Sonic Summary

A new role for a Freight Customer Care Associate is available near Heathrow, requiring 1-2 years of experience in freight and customer service.
The candidate will serve as the main point of contact for clients in the Art Galleries and Auction Houses sector, managing their requests and expectations during shipments.
Responsibilities include managing client requests, tracking shipments, and maintaining communication with logistics teams to resolve daily issues.
The position offers training and support, with opportunities to suggest operational improvements and collaborate with the tech team on platform development.
The salary ranges from £27k to £32k, plus a performance bonus, and includes benefits like 25 days of holiday, private health, and a pension.

Fantastic new role has become available for a "Freight Customer Care Associate" to join this Niche department/Team based close to Heathrow

Ideal candidate will have a basic understanding of the job, have worked in Freight dealing with Customer services and ideally understand logistics

You will be responsible for being the key point of contact for our clients in the Art Galleries and Auction Houses vertical and therefore managing their precious requests & expectations during shipments.

Training and support will be given in any areas. Ideal experience would be around 1-2 years within similar role

Duties will include:

Manage incoming clients’ requests, including quotes & use of our pricing system Follow the clients’ shipments and proactively update them on latest evolutions.Develop your own clients’ relationships and guarantee company reactivity and level of service.Communicate with the different logistics teams to fix together different issues daily. Suggest improvements in operational processes within the Operations teamWork with the tech team on our current and future appealing platforms and productAdmin Monday to Friday, 25 days holiday + B/H, Private health, Pension Salary on offer is paying up to c£27k-£32k plus performance bonus.

Please send your CV to Kellie Buckley

IND1 If you do not hear from us within 7 days unfortunately your application has been unsuccessful on this occasion

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