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Senior Service Advisor

Sprint Recruitment Limited
Posted 9 days ago, valid for a month
Location

Hounslow, Greater London TW3 1NL, England

Salary

£30,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Senior Service Advisor position is located in Heathrow, Middlesex, offering a salary between £32,000 and £34,000 per annum plus overtime.
  • The role requires experience in the HGV or automotive industry, with a preference for candidates who have worked in vehicle dealerships or fleet/transport sectors.
  • Key responsibilities include managing customer bookings, providing updates, and ensuring high standards of customer service and workshop efficiency.
  • Candidates should possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment, along with team leadership or supervisory experience.
  • The working hours are Monday to Friday from 07:00 am to 4:00 pm, with alternate Saturdays from 07:00 am to 1:00 pm.
SENIOR SERVICE ADVISOR
Location of the Senior Service Advisor / Customer Service Representative / Service Controller / Service Advisor Team Leader / Assistant Service Manager / Fleet Planner: Heathrow Middlesex

Salary of the Senior Service Advisor / Customer Service Representative / Service Controller / Service Advisor Team Leader / Assistant Service Manager / Fleet Planner: £32,000 - £34,000pa basic
plus Overtime

Hours of work for the Senior Service Advisor / Customer Service Representative / Service Controller / Service Advisor Team Leader / Assistant Service Manager / Fleet Planner: Monday - Friday 07:00am - 16:00pm
Alternate Saturday 07:00am - 13:00pm at overtime

My client, a Commercial Vehicle Workshop are looking for a Senior Service Advisor / Customer Service Representative / Service Controller / Service Advisor Team Leader / Assistant Service Manager / Fleet Planner to join their team in Heathrow Middlesex.

The Ideal Senior Service Advisor / Customer Service Representative / Service Controller / Service Advisor Team Leader / Assistant Service Manager / Fleet Planner / Commercial Vehicle Service Advisor will have HGV industry background and understand Truck, Van and Fleet, however someone with automotive experience will also be considered.

The job role of the Senior Service Advisor / Customer Service Representative / Service Controller / Service Advisor Team Leader / Assistant Service Manager / Fleet Planner / Commercial Vehicle Service Advisor:

  • Answer incoming telephone calls to the site, using questioning techniques to ascertain requirements and transfer callers to appropriate colleagues where necessary.
  • Handover from Day shift to Night shift
  • Greet visitors to the site, ensuring Health and Safety regulations are being met and maintaining high standards of cleanliness and housekeeping in the customer-facing areas.
  • Assisting the other Service Advisors
  • Dealing with customers on the reception desk.
  • Ensure all customer bookings are consistently and accurately recorded and payment is taken where appropriate. To control cash sale vehicles when onsite and make sure the correct payment is made before the vehicles leave
  • Proactively manage customer inspection schedules liaising with the customer and workshop and managing the daily dairy.
  • Work with the workshop and parts department to make sure the best option is available for the workshop and the customer to get the vehicle on the road in time for a deadline. This will include chasing the parts department and communicating with the workshop controller daily.
  • Be flexible in your approach and be an effective team player for the development of both you and the business.
  • Liaise with customers to arrange MOT bookings to comply with the o-license schedule
  • Control Workshop and part department to ensure vehicle quotes are sent to customers within the appropriate time from when the job is diagnosed, then followed up with customers until an answer is reached.
  • Work in process is controlled and reported back to the business administrator for invoicing
  • Providing progress updates and estimates to customers
  • Customer post repair follow up calls.
  • To carry out any other duties and admin to include typing, creating and pricing job cards, uploading documents, emailing, VOR, reports and filing deemed to be seasonable within the individuals capabilities requested by Manager
  • Carry out Yard Checks and update spreadsheet
  • Create Day and Nightshift time sheets
  • Create Weekly Clock Cards


The Principal areas of responsibility for the Senior Service Advisor / Customer Service Representative / Service Controller / Service Advisor Team Leader / Assistant Service Manager / Fleet Planner / Commercial Vehicle Service Advisor:

Responsible for Warranty and Contract Jobs
General Reception work
Prioritise Workload
Deliver promised work on time and to a high quality standard


Skills and experience the Senior Service Advisor / Customer Service Representative / Service Controller / Service Advisor Team Leader / Assistant Service Manager / Fleet Planner / Commercial Vehicle Service Advisor will have:

  • Experience in working in a vehicle dealership or fleet / transport industry where booking in vehicles for service, MOT and maintenance was involved (essential)
  • Be able to work in an organised & methodical manner in a fast-moving environment
  • Have a friendly and helpful nature with the desire to deliver excellent customer service
  • To be able to effectively communicate with customers and colleagues
  • To be able to identify customers needs & propose appropriate solutions
  • Attention to detail
  • Team Leader or supervisory experience
  • Negotiation skills
  • To always conduct yourself in a professional manner
  • To be able to remain calm and patient in a dynamic business environment
  • A proactive approach which ensures that customers expectations are met and exceeded.
  • Flexible and positive approach to changing circumstances and changing priorities
  • Team Oriented
  • Basic knowledge of Word, Excel & Outlook applications & general computer literacy

To apply for this Senior Service Advisor role please send your CV to Danica at Sprint Recruitment.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.
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