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Outline of the role is to ensure customer service experience through acceptance and management of bookings and customer service functions.
Duties Include:
• Manage complete end-to-end booking process.
• Interface with UK freight forwarders, overseas offices, interline partners, GHAs
• Keeping in-house and airline system up to date, including full data capture
• Oversee and manager Pre Bookings.
• Acting as main contact through both customer calls and emails
• Managing capacity control and priorities.
• Responding to request for tracking information & post flights.
• Coordinate service recovery to protect customer experience.
Key Skills:
• Ideally candidate should have Airline, GSSA or Freight Forwarding experience
• Have outstanding customer service skills and good understanding of the cargo market.
• Ability to work in a fast-paced environment handling multiple initiatives and prioritise own workload.
• Autonomy in the role and capacity management.
• Must be articulate and possess good interpersonal skills.
• Competences in IT programs, strong analytical skills, planning and organisation.
