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Implementation Consultant (Recruitment Software)
Competitive + Bonus + Benefits
Remote, UK
Permanent full time
Our Professional Services team are hiring!
We are seeking an Implementation Consultant to implement IRIS software solutions and provide training, collaborating with customers and internal staff who form part of the client project delivery teams, to enable customers to achieve the expected business benefits from an IRIS Software Group solution.
You will be providing training on the Recruitment modules of the software solution, experience in either or both software systems will be ideal. Delivery to the customer will be either remotely via Teams/Zoom.
You will play a pivotal role in the successful delivery of IRIS Recruitment's Applicant Tracking System to our clients. This is a client-facing role, responsible for managing complex ATS implementations from inception through to completion, ensuring customer satisfaction and efficient adoption of the system. In addition to customer facing calls, system setup and customisation, you will lead in-depth training sessions to empower our customers to make the most of our technology, aligning solutions with their specific recruitment goals and processes.
Responsibilities
- Implementation Project Management: Lead and manage end-to-end implementation projects, working closely with clients to gather requirements, configure the ATS, conduct testing, and launch the solution.
- Client Consultation: Act as a trusted advisor to customers, understanding their recruiting challenges and aligning system configurations to meet their unique requirements.
- System Customisation and Configuration: Customise the ATS according to customer specifications
- Training Delivery: Conduct training sessions (both virtual and onsite) to educate customers on system functionality, best practices, and advanced features.
- Issue Resolution: Serve as the primary point of contact for any implementation-related issues, coordinating with support and technical teams to resolve them effectively.
- Documentation and Process Improvement: Document customer requirements, configurations, and project progress, and contribute to continuous improvement of implementation processes and training materials.
- Cross-Functional Collaboration: Work closely with Product, Customer Success, and Support teams to align client feedback and implementation insights with ongoing product development and customer success strategies.
Experience and Knowledge
- Experience in ATS or HR Software implementation, with a strong understanding of the recruitment process.
- Proven experience managing complex, high-impact client projects from kickoff to completion.
- Strong knowledge of Applicant Tracking Systems, HR software, or recruitment processes.
- Excellent presentation and communication skills, with experience in delivering both technical and functional training to diverse audiences.
- Proficient in data mapping, integrations, and configuration of enterprise-level SaaS solutions.
- Demonstrated ability to handle multiple clients and projects, with effective time-management and prioritisation skills.
- Experience in a consulting or customer success role within the HR technology sector desirable
- Familiarity with API integrations, reporting tools, and project management methodologies desirable
Who are we?
IRIS Software Group is one of the UK’s largest privately held software companies. Its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.
IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.
IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed 93rd in the Grant Thornton Sunday Times Top Track 250, which is compiled by Fast Track and published in The Sunday Times each September, celebrates Britain's private mid-market growth companies with the biggest performance.
Why you should apply…
We believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. So, what can we offer you?
- Competitive salary including quarterly commission scheme and bonus scheme
- 26 days holiday allowance
- Private medical healthcare
- Life assurance
- Pension
- Complimentary benefits, including Bike to Work and discount schemes
