Airline Passenger Service Supervisor

Reed

Posted 12 hours ago, valid for 21 hours

Hounslow, Greater London TW6 1EW, England

Full Time

Retirement Plan

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Sonic Summary

A leading airline company is seeking a Senior Passenger Services & Airline Customer Service professional for the role of Airline / Passenger Services Supervisor in the Heathrow area.
The position requires strong customer service skills and managerial or supervisory experience, along with a background in ground handling or airline customer service roles.
Candidates must be fluent in English, with Japanese language skills being desirable but not essential, and must have the right to work in the UK without sponsorship.
The role offers a salary of £30,000 per year and involves working 37.5 hours per week on a rotating schedule, with shifts starting as early as 5am and ending as late as 8pm.
Benefits include 24 days of annual leave, discounted private medical cover, a pension scheme, and discounts on flights, with a 2-year fixed term contract that may be extended based on performance.

Calling all Senior Passenger Services & Airline Customer Service professionals!

I am recruiting for an Airline / Passenger Services Supervisor for a repeat client in the Heathrow area! My client is a leading airline company, with two vacancies for the right candidates who will ensure that passengers and their luggage safely board the aircraft at the right time while delivering unparalleled customer service. This is a site-based role, working 37.5 hour per week on a rota. The earliest shift start time will be 5am, and the latest shift finish time will be 8pm.

Main Duties:

Give passengers a warm welcome and a positive experience as they start or complete their journey
Carry out Passenger Service Supervisor duties for both arrival and departure flight handling
Check-In Passengers - ensuring security compliance and document checks are carried out accurately
Ticket Desk - collect monies, book and amend itineraries and handle general ticket enquiries
Special Services - arrange meet and greet for VIP’s
Departure Flight preparation, seat planning
Arrival light preparation and Departure Gate reconciliation handling
Host and supervise check-in facility & Staff
Flight Management - Monitor flight status to take necessary action including connection flights
Lost & Found enquires, Baggage Services

Key Requirements:

Strong customer service skills, ideally within the airport or for airlines
Managerial or Supervisory experience (desired)
Previous experience as Ground Handling/Passenger Service Agent, Airline Ticketing Agent, Airline Customer Service Agent or similar
Fluent in Japanese (desirable but not essential)
Excellent time-management experience with good attention to detail
Must be able to read, write and speak fluently in English
MUST HAVE THE RIGHT TO WORK IN THE UK WITHOUT SPONSORSHIP

Benefits & Package:

24 days of annual leave (increasing to 25 days in the 2nd year of service) plus bank holidays
Discounted private medical cover with Aviva
Pension scheme with Aviva
Group Life cover
Discounts on flights
2-year fixed term contract with scope to extend (subject to performance)

** PLEASE ONLY APPLY FOR THIS POSITION IF YOU HAVE THE RIGHT TO WORK IN THE UK WITHOUT VISA SPONSORSHIP, THANK YOU **

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