Freight Key Account Manager

Our client, a multi modal freight forwarder based in Hounslow, are looking to recruit a Key Account Manager.

Overview:

As a Freight Account Manager, you will play a pivotal role in managing client relationships and ensuring the smooth transportation of goods. You will be responsible for overseeing the logistics process, from coordinating shipments to resolving any issues that may arise. Your primary goal will be to maintain client satisfaction while maximizing efficiency and profitability.

Key Responsibilities:

• Build and maintain strong relationships with clients, understanding their needs, preferences, and expectations.
• Act as the main point of contact for any inquiries or concerns.
• Coordinate the transportation of freight shipments, including scheduling pickups and deliveries, selecting carriers, and ensuring compliance with all regulations and requirements.
• Manage client accounts, including pricing negotiations, contract management, and billing inquiries.
• Ensure accurate and timely invoicing and payment processing.
• Address any issues or challenges that may arise during the transportation process, such as delays, damages, or regulatory issues
• Work closely with internal teams and external partners to find solutions and mitigate risks.
• Track key performance metrics, such as on-time delivery rates, freight costs, and customer satisfaction scores.
• Identify areas for improvement and implement strategies to enhance efficiency and profitability.
• Stay informed about industry trends, market dynamics, and competitive landscape.
• Use this knowledge to identify new business opportunities and develop strategic initiatives to expand the client base.
• Working closely with high-end clients, having a strong focus on customer satisfaction and excellent communication skills.

Requirements :

• Proven experience in freight forwarding, logistics, or supply chain management, with a focus on client-facing roles.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues.
• Excellent organizational and problem-solving abilities, with a keen attention to detail.
• Proficiency in logistics software and tools, as well as Microsoft Office Suite.
• Knowledge of transportation regulations and industry best practices.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement.
• Dynamic and collaborative work environment.