Back to search
JOB SUMMARY
The Business Support Manager will play a key role in ensuring the efficient management of operations within our accountancy department. This role will require a dynamic professional who can plan, organise, and coordinate activities and resources to streamline office functions and support the overall business objectives. The ideal candidate will have strong organisational, communication, and leadership skills.
Role and Responsibilities:
Plan, organise, and coordinate the day-to-day activities of offices to meet the operational efficiency.
Oversee office resources, equipment, and infrastructure to ensure a smooth workflow.
Liaise with management to determine the needs of each office and implement strategies to improve office functionality and staff productivity.
Coordinate and manage resources (including human, financial, and physical assets) to optimise office operations.
Allocate budgets and ensure efficient utilisation of financial resources in alignment with business objectives.
Plan for and manage office expansions to align with company growth.
Ensure applicable regulations, policies, and procedures are in compliant with.
Implement and monitored company policies, procedures, and guidelines to maintain high standards of professionalism and compliance.
Collaborate with senior leadership and external customers to stay updated on new legislation and best practices.
Lead, supervise, and mentor office administrative staff.
Coordinate staffing needs, recruitment, and performance management in collaboration with the HR department.
Worked closely with external stakeholders, clients, and partners to ensure excellent service delivery and relationship management.
Prepare and present reports to senior management, summarising office operations, challenges, and recommendations for improvement.
Ensuring that the company CRM system is kept up to date.
To manage time effectively , including the ability to successfully prioritise workloads, and manage multiple competing priorities.
Manage the performance of the Business Support department ensuring all KPIs/Targets are achieved.
Manage and implement change brought about by changing stakeholder requirements and legislative change.
Collaborate with the Directors to identify and address key business challenges, implement effective solutions and provide constructive feedback to drive continuous improvement.
Recognise opportunities within the operational department to drive revenue growth.
Optimise business processes to improve efficiency and productivity.
Support the implementation of organisational change initiatives, ensuring smooth transitions and minimal disruption.
Assist in the monitoring and management of departmental budgets.
REQUIREMENT
Education/ Qualifications
ESSENTIAL
- A-level or equivalent qualificationsDegree or equivalent work experience in a related field is desirable
DESIRABLE
- Degree or equivalent work experience in a related field is desirable
Knowledge & Experience
ESSENTIAL
- Budgeting and financial oversight
- Office resource planning and allocation
- Staff leadership and development
- Process improvement and operational efficiency
- Stakeholder management and communication
- Project management
DESIRABLE
- Project management
Skills, Abilities and Attributes
ESSENTIAL
- Excellent communication skills Able to plan and manage own workload
- IT literate
- Ability to multitask and meet deadlines Able to work as part of a team
- Excellent interpersonal skills
- Ability to network and work with internal /external personnel at all levels
- Ability to use initiative and problem solve
- Ability to interact effectively with all stakholders
- Ability to act professionally at all times and uphold organisations values.
- Ability to operate flexible working hours Commitment to providing a high standard of service
- Strong problem-solving skills.
- To take appropriate responsibility for the safeguarding
- Proven ability to build and maintain strong stakeholder relationships;
- Experience of working in a time sensitive, fast-paced environment.
- Experience in managing teams who liaise with customers/clients who demonstrated a high-level of customer service skills.
DESIRABLE
- Skills, Abilities and Attributes
- Excellent communication skills Able to plan and manage own workload
- IT literate
- Ability to multitask and meet deadlines Able to work as part of a team
- Excellent interpersonal skills
- Ability to network and work with internal /external personnel at all levels
- Ability to use initiative and problem solve
- Ability to interact effectively with all stakholders
- Ability to act professionally at all times and uphold organisations values.
- Ability to operate flexible working hours Commitment to providing a high standard of service
- To take appropriate responsibility for the safeguarding
- Strong problem-solving skills.
- Proven ability to build and maintain strong stakeholder relationships;
- Experience of working in a time sensitive, fast-paced environment.
- Experience in managing teams who liaise with customers/clients who demonstrated a high-level of customer service skills.
