Morson Technical Services is seeking a skilled and motivated Field Service Engineer to join our dynamic team. Working for a Government Department, within a security focussed environment, we are committed to delivering exceptional service to our customers. If you have a passion for technical problem solving, enjoy working directly with customers and stakeholders, possess a strong knowledge electrical problem solving and repair ability, we want to hear from you.

Field Service Engineers operate an ‘on-call' System and are available to work at a Customer Site for the duration of the on-call period.

This is a permanent position homebased but on a 4 week rotation on call rota covering the Southern region.

There are two different on-call duty days with the 4 week rota, these are as follows:

Long Call (LC): 24 hours, from 7am-7am

Short Call (SC): 5 hours 7am – 12 noon

(R) represents a Rest Day (these are paid rest days)

Week

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Package Details:

The package includes:

Starting Salary of £35,190 per annum, rising to £36,742.50 per annum (on completion of full training and probation) + paid overtime is available (Overtime paid on all hours worked over 37 per week)
Company Van and Fuel Card
Holiday 33 days per year inclusive of Bank Holidays
Pension Scheme
Annual Bonus Scheme

The Role:

Perform repairs, component replacements, and troubleshoot malfunctions to restore product functionality.

Comfortable undertaking hardware installation including electrical connectivity - copper & fibre.

Provide excellent customer, support, offering technical assistance and resolving infrastructure power system faults in a timely and professional manner in line with defined SLAs.
Maintain accurate service records, documentation, and reports.
Collaborate with cross functional teams to improve product quality, reliability, and customer satisfaction.
Working in in an outdoor environment in all weathers, following safe working processes and procedures.
Working in an on-call shift pattern in rotation with the team within your region.

You will:

Have proven experience in a Field Service environment.

Have the ability to read & follow detailed technical documentation encompassing ICT/ Electrical/ Mechanical systems to assist in isolating and rectifying faults to root cause component/assembly.

Have a strong electronic repair trouble shooting and problem-solving methodology.
Good Knowledge of electrical and infrastructure systems.
Ability to work independently and travel to customer sites.
A thorough understanding of all H&S aspects & procedures – RAMS etc
Exceptional customer service and interpersonal skills.
Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and. Knowledge of Traffic Management Systems an advantage but not essential.
Strong verbal and written communication skills.
Valid driver's licence.
Ability to work at height and pass medical.
This role will require Security Clearance due to the nature of the end client.

Electronic Field Service Engineer

Customer Service Manager

Service Manager

Customer Service manager