Field Service Engineer

Job Opportunity: Field Service Engineer II – Heathrow Area

Job Purpose: We have an exciting opportunity for a Field Service Engineer II to join our Service Department, working onsite at Heathrow Airport. In this role, you’ll be part of a collaborative, knowledgeable team dedicated to providing high-quality support. Your responsibilities will include troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer locations to ensure exceptional customer satisfaction.

We’re committed to helping you grow your career with us. You’ll find excellent development opportunities within our global business and an inclusive environment focused on strong leadership, safety, and wellbeing. Our flexible benefits package is designed to support your health, lifestyle, and financial needs.

Due to the sensitive nature of this position, applicants must be eligible for UK security clearance.

Key Responsibilities:

• Provide effective repairs, servicing, and maintenance of Trace and X-Ray equipment at customer sites.
• Conduct customer training as required, ensuring proper usage and maintenance of equipment.
• Document inspections, repairs, and maintenance activities accurately.
• Manage repair parts cycle time and ensure efficient ordering and return of parts.
• Review and address open issues, and prepare formal reports for customers.
• Maintain, calibrate, and test tools and equipment to ensure precision and accuracy.
• Offer technical support to customers and team members.
• Participate in site surveys, pilot programs, special projects, and team meetings.
• Build strong relationships with senior Field Service Engineers and Product Managers.
• Adhere to health, safety, and environmental policies at all times.

About You:

• Qualifications: Level 3 Engineering qualification in electrical, electronic, or mechanical engineering, or equivalent work experience.
• Technical Skills: Proficient in reading electrical/mechanical schematics, with strong troubleshooting abilities and field repair experience.
• Computer Skills: Proficient in MS Office Suite, with an aptitude for learning specialized software.
• Soft Skills: Excellent communication, organizational, and interpersonal skills, with a customer-focused approach.
• Attributes: Self-motivated, reliable, and accountable, with the ability to handle stressful situations.
• Flexibility: Willing to travel at short notice and comfortable with manual handling.