HGV Service Advisor

32,000 DOE + uncapped OTE + Overtime 1.25x hrly rate

HGV Service Advisor required to join our client in Hayes. The ideal candidate will have a strong background within the HGV industry and a passion for providing exceptional customer service.

This role in Hayes, offers a rewarding opportunity to contribute to the smooth operation of their service department and ensuring customer satisfaction.

HGV Service Advisor key responsibilities:

• Managing and optimising service bookings: Efficiently interpreting customer requirements to ensure timely and well-planned service appointments.
• Supporting customer needs: Assisting customers with their service schedules, MOTs, and O Licence requirements.
• Ensuring quality and accuracy: Auditing job cards and associated documentation to maintain high standards of service.
• Promoting safety and compliance: Adhering to health and safety regulations and ensuring safe work practices.
• Coordinating external services: Managing sublet orders and coordinating specialist work as needed.
• Providing excellent customer service: Responding to inquiries, greeting customers warmly, and promoting additional services.
• Maintaining accurate records: Updating customer information and creating job cards.
• Collaborating with the team: Effectively communicating with service advisors, parts staff, and the workshop controller.

HGV Service Advisor required skills and experience:

• Previous experience in the HGV Industry either on or off the tools
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to thrive in a fast-paced environment and prioritise tasks effectively.
• Proficiency in DMS Systems, Kerridge, Pinnacle or 1Link
• Confident with upselling products on a B2B & B2C basis

Benefits:

• Salary up to 32,000 DOE + Uncapped OTE
• 1.25x hrly rate for overtime
• Opportunity for career advancement
• Manufacture training and development opportunities
• Friendly and supportive work environment where your contributions are valued.
• 25 Days Annual Leave + Bank holidays
• 5% Company Pension contribution
• Private Medical Insurance

If you have experience within the HGV Industry and you are seeking a new role as a HGV Service Advisor in the Hayes area, please click to apply!

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

*Please note that we are only able to accept applications from candidates who currently have the right to work in the UK*

Consultant: Beckie Gardner
Job Number: (phone number removed) / INDCOM
Location: Hayes
Job Role: HGV Service Advisor

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.