32,000 DOE + uncapped OTE + Overtime 1.25x hrly rate
HGV Service Advisor required to join our client in Hayes. The ideal candidate will have a strong background within the HGV industry and a passion for providing exceptional customer service.
This role in Hayes, offers a rewarding opportunity to contribute to the smooth operation of their service department and ensuring customer satisfaction.
HGV Service Advisor key responsibilities:
- Managing and optimising service bookings: Efficiently interpreting customer requirements to ensure timely and well-planned service appointments.
- Supporting customer needs: Assisting customers with their service schedules, MOTs, and O Licence requirements.
- Ensuring quality and accuracy: Auditing job cards and associated documentation to maintain high standards of service.
- Promoting safety and compliance: Adhering to health and safety regulations and ensuring safe work practices.
- Coordinating external services: Managing sublet orders and coordinating specialist work as needed.
- Providing excellent customer service: Responding to inquiries, greeting customers warmly, and promoting additional services.
- Maintaining accurate records: Updating customer information and creating job cards.
- Collaborating with the team: Effectively communicating with service advisors, parts staff, and the workshop controller.
HGV Service Advisor required skills and experience:
- Previous experience in the HGV Industry either on or off the tools
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to thrive in a fast-paced environment and prioritise tasks effectively.
- Proficiency in DMS Systems, Kerridge, Pinnacle or 1Link
- Confident with upselling products on a B2B & B2C basis
Benefits:
- Salary up to 32,000 DOE + Uncapped OTE
- 1.25x hrly rate for overtime
- Opportunity for career advancement
- Manufacture training and development opportunities
- Friendly and supportive work environment where your contributions are valued.
- 25 Days Annual Leave + Bank holidays
- 5% Company Pension contribution
- Private Medical Insurance
If you have experience within the HGV Industry and you are seeking a new role as a HGV Service Advisor in the Hayes area, please click to apply!
Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.
*Please note that we are only able to accept applications from candidates who currently have the right to work in the UK*
Consultant: Beckie Gardner
Job Number: (phone number removed) / INDCOM
Location: Hayes
Job Role: HGV Service Advisor
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.