Internal Account Manager

Account Manager or Sales Support (ISP/Technology Sector)

Candidates must have excellent MS Excel and will be tested during the interview process.

Are you a highly organised, detail-oriented professional with a passion for technology and a knack for building strong client relationships? Do you thrive in a fast-paced environment and excel at managing multiple projects simultaneously? If so, we have an exciting opportunity for you as an Internal Account Manager!

This isn't an admin job - it's a crucial role connecting sales, finance, and operations, ensuring seamless customer experiences within the dynamic technology sector. You'll be the go-to person for existing clients and channel partners, providing vital support and ensuring smooth service delivery.

Responsibilities:

• Directly support the sales team, enabling them to focus on new business acquisition while you maintain strong client relationships.
• Work closely with finance and delivery teams, gaining valuable experience across various business functions.
• Build strong relationships with customers and suppliers, honing your communication and interpersonal skills.
• Immerse yourself in the exciting world of technology, ideally within the ISP sector, with opportunities to work with leading vendors like Juniper, Cisco, and HPE (experience beneficial, not essential).

Duties:

• Act as the first point of contact for existing customer and channel partner inquiries.
• Prepare quotes for new business opportunities and renewals, ensuring accurate and timely delivery.
• Collaborate with finance and provisioning teams to ensure accurate billing and smooth service rollouts.
• Validate customer orders, gather missing information, and manage the handover between sales and operations.
• Chase purchase orders and overdue invoices, ensuring timely payments.
• Maintain accurate data in our CRM (e.g., HubSpot, Salesforce).
• Engage with suppliers to validate product availability and raise orders, managing the delivery of goods.
• Act as a buffer between sales and provisioning teams, resolving any issues that arise during service rollout.

What You'll Need:

• Minimum 3 years of experience in the Technology sector (ideally within an ISP).
• Experience using a CRM platform (e.g., HubSpot, Salesforce).
• Strong proficiency in Google Apps (or Microsoft equivalent - cross-training provided).
• Advanced skills in Google Sheets/Microsoft Excel, including complex formulas (this will be tested).
• Excellent attention to detail, strong organisational skills, and the ability to manage multiple workstreams.
• Excellent written and spoken English with the ability to compose clear and effective communications.
• Beneficial: Experience working alongside a technology vendor (e.g., Juniper, Cisco, HPE).

Join a growing company with opportunities for professional development and advancement. For more information, please contact Charles Jenson Recruitment.

Keywords:

Internal Account Manager, Account Management, Client Relationship Management, CRM, HubSpot, Salesforce, ISP, Internet Service Provider, Technology, Telecom, Sales Support, Operations, Finance, Billing, Quoting, Order Management, Data Management, Google Sheets, Microsoft Excel, Juniper, Cisco, HPE, Technology Jobs, Telecom Jobs.