Credit Controller

• Location: Hove
• Job Type: Full-time
• Salary: £26-28,000

We are seeking a dedicated Loan Support/Members Services Officer to join our team. This role is crucial in managing our credit control operations and providing exceptional service to our members. The successful candidate will be responsible for ensuring the timely payment of loans and supporting the member services team.

Credit Control (75% of role)

• Contact members who have fallen behind on repayments via telephone, email, and face-to-face interactions.
• Use sensitive listening and questioning skills to understand members' situations and negotiate repayment solutions.
• Maintain accurate records of all actions taken on default accounts and prepare monthly reports on accounts in arrears for management.
• Collaborate with the Collections Finance Coordinator to review accounts and ensure effective actions are taken to secure repayment.
• Negotiate repayments with third-party debt management companies and free advice centres.
• Monitor loans listed on the bad debt provision and follow up as necessary.

Membership Services (25% of role)

• Provide cover and support to the member services team, handling queries via phone, face-to-face, email, and online.
• Process transaction requests, membership applications, password resets, and setup or amend direct debits.

• GCSEs including English and Mathematics (or equivalent).
• Experience in credit control, preferably with qualifications or training in the field.
• Competency in Microsoft Office, databases, and email/internet packages.
• Excellent communication skills and the ability to negotiate effectively.
• Ability to work to targets and manage deadlines.
• Methodical approach to work with strong attention to detail.

• [Please insert benefits here, e.g., competitive salary, pension scheme, health insurance, etc.]

• The role requires adherence to Data Protection Policy to ensure the security of member data.
• A credit check will be conducted prior to the start date.
• The organisation is committed to equality of opportunities in employment and service provision.

To apply for the Loan Support/Members Services Officer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

This job description may be subject to change and will be reviewed periodically to reflect the evolving needs of the organisation.