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We are recruiting for a customer focused Guest Services Coordinator to join a small team at a unique holiday lets / property business in the Hove area that offer guests additional facilities to make their stay truly unique. You’ll be juggling customer queries in person, on the phone and online as well as organising stays and booking use of facilities using well developed admin skills.
This is a fast paced role that needs excellent customer service experience, strong organisational and administration experience and the ability to remain calm under pressure in an on-site, guest facing role.
Job duties:
- Guest relations and bookings, the main point of contact for guests and enquiries
- Using bookings software and CRM to confirm stays and manage administration and customer communication
- Coordinate with multiple stakeholders to ensure excellent guest experience, property management and maintenance/inventory issues
- Ensure special requests for stays meet and exceed customer expectations
- Ensure a fantastic experience for all guests
- Administration, ensuring all information is accurate and distributed/communicated to relevant stakeholders
Skills & experience required:
- Administration, business support and customer service experience
- Ideally having worked in a customer facing, guest relations role previously
- Able to multitask in a busy and sometimes pressurised environment while maintaining high levels of customer satisfaction
- Highly organised, with good technical aptitude around CRM / Booking systems and the Microsoft Office suite
- Excellent attention to detail
Salary, hours & company benefits:
- 33 days holiday inclusive
- Free onsite gym
- Free secure parking
- 50% off meals during working day
- Progression opportunities
- 40 hours per week Monday to Friday mainly with flexibility for evenings, weekends and Bank Holidays required
- £27,000 to £30,000 per annum
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
