- installing, diagnosing, repairing, maintaining, and upgrading systems
- PCs, terminals, phones, and printers
- IT support via phone, email, and in-person
- Installing, diagnosing, repairing, maintaining, and upgrading systems such as PCs, terminals, phones, and printers to ensure optimal performance
- Provide IT support via phone, email, and in-person
- Install, upgrade, support, and troubleshoot hardware and software systems
- Troubleshoot EPoS, Windows, networking, and connectivity issues (LAN/WAN and VPN).
- Ability to troubleshoot IT issues in a busy environment - IT support experience
- Experience with Active Directory, networking, and remote access tools
- Expertise in Windows OS, Microsoft Office, and back-office applications
- Understanding of LAN/WAN, TCP/IP, routers, switches, and firewalls