Customer Service

Spring Resourcing Solutions Ltd

Posted 4 days ago, valid for 12 days

Huddersfield, West Yorkshire HD5 8XT

£500 per day

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The job is for a Customer Service Representative for a logistics client located in Huddersfield.
Experience in a telephone-based customer service role is required, while logistics experience is advantageous but not essential.
The role involves supporting customers with delivery queries, including paperwork, routes, and updates on lost or damaged deliveries.
The position offers a competitive salary above market rate, along with a £500 annual bonus and additional benefits such as private healthcare and life assurance.
Candidates should have a minimum of 1 year of experience in customer service.

We are looking for a Customer Service Representative for a logistics client based in Huddersfield. Whilst experience in logistics isn't essential, it would be a distinct advantage. Full training provided for those from an alternative industry.There's lots to learn in this role, you'll provide support to customers who have questions or queries with deliveries. This could include correct paperwork, routes, updates, late deliveries, damaged deliveries, hazardous goods and import/export.Main duties to include:

Taking inbound calls from customers
Calling customers to update them
Giving advice and appropriate vehicles, documents etc
Update customers on lost, damaged or late deliveries
Keep all systems up to date with correct customer and shipment details

We are looking for:

Experience of working in a telephone based customer service role
Experience of logistics would be an advantage but not essential
Knowledge of import/export or hazardous goods would also be an advantage - not essential as training can be provided

Benefits include:

Competitive salary, above market rate
Additional bonuses if you sign up for their OOH service
£500 annual bonus
23 days holiday plus stats
Life assurance
Private healthcare

If you're interested in this role, apply and submit your CV

Apply now in a few quick clicks

Customer Service

Senior Customer Service Representative Initial 12 month FTC - Hybrid

Rapid Response Customer Service Representative

Customer Service Executive