Back to search
Are you ready to make an impact from day one? We are recruiting for a key client in Huddersfield who needs a temporary Customer Service Administrator with the potential to go permanent for the right candidate. Immediate start available!
Hours: 37.5 per week, Monday to Friday, 9:00 a.m. - 5:30 p.m.
Role Overview: As the vital link between customers and the company, you will ensure accurate information is provided regarding orders both pre- and post-delivery.
Key Responsibilities:
- Order Management: Accurately input and upload manually placed orders into the planning system.
- Customer Coordination: Negotiate delivery dates and times with customers.
- Reconciliation: Perform reconciliation duties based on customer requirements.
- System Updates: Keep the planning system updated for accurate site planning.
- Safety Management: Address safety-critical defects promptly, halting site operations if necessary.
- Customer Follow-Up: Regularly contact customers to resolve outstanding issues.
- Helpline Support: Respond to customer inquiries about deliveries.
- Complaint Handling: Log and escalate customer complaints, ensuring timely resolutions.
- KPI Logging: Record KPI information for management reports.
- Cost Tracking: Collate data on additional costs for monthly charging.
- Administrative Support: Assist with various tasks to ensure smooth shift operations.
- Accurate Record-Keeping: Maintain precise customer details for site works.
Required Skills:
- Previous experience in customer service - essential
- Ability to meet deadlines and manage time effectively.
- Professional and helpful attitude towards customers, colleagues, and the public.
- Strong organizational and communication skills.
- Immediate availability.
Benefits:
- On-site car parking.
- Competitive hourly rate of £12.82 plus Reed benefits.
Ready to hit the ground running? Apply today and start making a difference!
