Customer Service Administrator shifts

We are currently recruiting on behalf of our key client based in Huddersfield who are looking for a temporary Customer Service Administrator to work on a shift basis (opportunity to go permanent for the right candidate) - immediate start.

Hours of work: 4 days on 4 days off - Shifted – 05:30 – 16:30 for 2 shifts then 10:00 – 21:00 for 2 shifts then 4 days off

The successful candidate will be the interface between customers and the company, ensuring accurate information is provided regarding orders pre- and post-delivery.

This is a busy team environment - you must be able to pick up the work quickly - full training will be provided.

Day to day of the role:

• Input and upload manually placed orders accurately into the planning system 
• Negotiate with customers to arrange suitable delivery dates and times when necessary.
• Perform reconciliation duties depending on customer requirements.
• Update the planning system with details to ensure correct site planning.
• Ensure safety critical defects are addressed promptly, putting the site on stop if necessary.
• Regularly contact customers to close out outstanding SIN issues and update the planning system.
• Answer the customer helpline and respond to requests for information regarding deliveries.
• Handle customer queries, such as providing Proof of Delivery (POD) documents.
• Log customer complaints in the system and escalate to the appropriate party.
• Manage responses to customer complaints within agreed timelines.
• Log KPI information for management reports.
• Collate data on additional costs incurred per customer for monthly charging.
• Support the smooth running of the shift with various administrative tasks.
• Record customer details accurately for site works and ensure all relevant systems and teams are updated for accurate planning.

Required Skills:

• Experience in Customer Services.
• Experience in working within a busy team environment
• Ability to pick up the role quickly (although training will be provided)
• Ability to work to deadlines and manage time effectively.
• Professional and helpful attitude towards customers, colleagues, and the public.
• Strong organisational and communication skills.
• Able to cover the shifts required for this role - 05.30 - 16.30 for 2 x shifts then 10.000 - 21.00 for 2 x shifts then 4 days off

Benefits:-

• On site car parking
• Competitive hourly rate from £13 plus Reed benefits

If you are ready to hit the ground running and make an impact, please apply today!