Customer Service Coordinator

### Customer Service Coordinator

**Location:** Mirfield
**Hours:** 08:30 – 17:00 Monday to Thursday and 08:30 – 15:45 on Friday with a 45-minute unpaid lunch each day.
**Salary:** £25,000

A prestigious manufacturing business in the heart of West Yorkshire is seeking a dedicated Customer Service Coordinator. This role offers the chance to be part of a thriving team, providing exceptional service to ensure customers receive their orders as expected.

#### Benefits:
- **Competitive Salary:** £25,000 per annum.
- **Work-Life Balance:** Enjoy early finishes on Fridays.
- **Professional Growth:** Regular one-to-one meetings with line managers to discuss goals and objectives.
- **Team Environment:** Collaborate with a supportive team and contribute to cross-functional projects.
- **Health and Safety:** Prioritise a safe working environment with comprehensive safety standards.

#### Key Responsibilities:
- **Order Management:** Process and acknowledge sales orders, amend existing orders, and inform production and transport teams of any changes.
- **Customer Communication:** Advise customers on delivery dates, shortages, and other relevant updates.
- **Logistics Coordination:** Book deliveries, maintain delivery notes, and ensure all paperwork is signed and returned.
- **Database Maintenance:** Manage complaints and returns, raise credit notes and invoices, and update customer information.
- **Financial Oversight:** Check hauliers’ invoices, action daily billing runs, and raise pro-forma invoices.
- **Product Management:** Create new product codes and prices, and maintain load calculators.
- **Quality Assurance:** Participate in ISO and Ethical audits, manage quality issues, and ensure compliance with quality and audit processes.
- **Health and Safety:** Adhere to and promote company safety policies, ensuring a clean and safe working environment.

#### Required Skills and Experience:
- **Education:** GCSE Maths and English Grade 4(C) or above.
- **Communication:** Excellent professional communication skills for liaising with internal and external customers.
- **Administration:** Strong administration skills with excellent attention to detail.
- **Numeracy:** Highly numerate with experience in using Microsoft Office Applications.
- **Technical Knowledge:** Familiarity with D365 is advantageous but not essential.

This role is perfect for someone looking to make a significant impact in a dynamic and supportive environment. Apply today to join a company that values professional growth, teamwork, and safety.

**Aqumen Business Solutions** is acting as an Employment Agency in relation to this vacancy.