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Job Title: Customer Service Representative
Location: Huddersfield
Salary: £23,000 per annum
Job Type: Full-time, On-site
About Us: We are a dynamic and customer-focused company dedicated to providing exceptional service to our clients. We pride ourselves on our commitment to excellence and our ability to deliver top-notch customer experiences. We are currently seeking a motivated and enthusiastic Customer Service Representative to join our team in Huddersfield.
Job Description: As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support. Your primary responsibilities will include:
* Handling customer inquiries via phone, email, and in-person* Resolving customer issues and complaints in a timely and efficient manner* Providing accurate information about our products and services* Processing orders and managing customer accounts* Maintaining detailed and accurate records of customer interactions* Collaborating with other departments to ensure customer satisfaction* Meeting and exceeding performance targets and KPIs
Requirements:* Previous experience in a customer service role is preferred* Excellent communication and interpersonal skills* Strong problem-solving abilities* Ability to work well under pressure and handle challenging situations* Proficiency in Microsoft Office and CRM software* A positive and professional attitude* Strong attention to detail and organisational skills
Benefits:* Comprehensive training and development programs* Opportunities for career advancement* Friendly and supportive work environment* On-site amenities and facilities* Monthly functions and after work activities
How to Apply: If you are passionate about providing exceptional customer service and are looking for a rewarding career opportunity, we would love to hear from you! Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
