Front of House Customer Service Administrator

Front of House Customer Service Administrator

25,350k p/a, HD1, M-F 9am - 5pm, Permanent role, modern working environment

We are looking to recruit for an experienced and well motivated individual to join our client's team as a Customer Service Administrator. They are a long standing, successful company who have a presence of over 30 years in the local area. They are based in central area of Huddersfield and are a small, friendly team that is extremely passionate about what they do!

Your main responsibility is to provide the highest level of Customer Service to both potential and existing clients, as well as to visitors of the facility. In addition to providing exceptional customer service, this role includes essential administrative support for business operations, diary management and hospitality services, exhibition coordination, and assisting the Ops Manager with sales, marketing, and social media efforts.

In a busy and varied front-of-house role, the successful applicant must demonstrate outstanding customer care skills, reliability, an aptitude for organisation and multitasking, as well as excellent communication and presentation abilities.This role will be extremely varied and busy on a day to day basis.

Responsibilities

• To answer all telephone calls professionally with the capacity to relay messages where necessary accurately.
• To meet and greet all clients and visitors in a professional, friendly manner.
• Ensure that all visitors' needs are met and provide them with appropriate information.
• Handle new sales enquiries and accompany prospective new tenants on viewings of offices, providing quotations and information as requested.
• Assist with the negotiation and administration of leases for renewals and new tenants.
• To provide administrative services for our team and our customers as required.
• To work with team members to identify and implement any improvements in business processes.
• Diary management for meeting room bookings, car parking, hot desking and work schedules.
• Manage meeting facilities including ensuring set-up requirements are relayed accurately
  and promptly to the Facilities Team and refreshment preparation and delivery.
• Ensure that all meeting rooms are clean and tidy and set up as requested by clients.
• Maintain accurate sales records of all transactions to enable the Finance team to produce accurate invoices to the appropriate client account.
• Ensure all relevant Health & Safety regulations are complied with and assist with Health & Safety activities, in particular First Aid and fire evacuation procedures.
• Ensure an appropriate stock of stationery is kept and maintained.
• Keep the reception area clean and tidy at all times.
• Assist with the setting up of offices for new tenants including liaising with the Facilities Team and IT Helpdesk to ensure new tenant security and IT requirements are met and prepared for arrival, preparing and issuing deposit invoices, ordering signage and ensuring full administrative set up across Centre resources.
• Database management for clients' information via the application Office RND for use by all employees.
• Assist with administration duties including photocopying, scanning, sign creation, laminating, etc.
• Assist tenants and conference leaders with any bureau service requests including photocopying, scanning, laminating, etc and keeping an accurate record for billing purposes.
• Sort and distribute incoming post, frank and post all outgoing post.
• Photocopying, scanning, sign creation, laminating, etc.
• Assist in the organisation and coordination of occasional events.
• Assist in the creation, implementation and promotion of marketing and social media campaigns.

You must be well motivated and be flexible to work as part of a small team. You need to be hardworking, resilient and able to work to tight deadlines.

Package includes;

• Monday to Friday 9am - 5pm
• Modern working environment
• 25 days holiday + stats
• Pension

If this sounds like a good fit for you please click apply to send your CV to Isabell

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Travail has been established since 1977 and has over 30 branches nationwide. Our Huddersfield branch was opened in 1995 and has specialist consultants who each deal with different market segments. To apply for this or other similar roles in Huddersfield, Halifax, Elland, Brighouse, Dewsbury or Batley area, please contact our office on (phone number removed)