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Location: Huddersfield.Hours: 40 hours per week, Monday to Friday.Are you looking for a new challenge in a business that supports your professional growth and development? We have just the role for you!We are looking for a Customer Delivery Administrator to join the Rapid Response team, a critical role in maintaining smooth and efficient communication within our National Highways Contract. This role is ideal for a professional who thrives in fast-paced environments, where each day presents new challenges and opportunities to make a difference. You’ll be responsible for handling of queries received within the RRRM department from; Highways Traffic Officers, Road Users and our Network of Recovery Operators both by email and phone to ensure that we are delivering exceptional service. This is a varied role in which you will work closely with internal departments and the RRRM Network to help build and maintain relationships with key stakeholders, developing an understanding of the end-to-end process; Performance Measures, Tariffs, Storage and Disposal and have a passion for delivering outstanding customer service.Join FMG as a Customer Delivery Administrator and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £23,581.67 to £25,517.48 per annum, increasing as your experience grows with us.Annual leave -Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of up to 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you
- You’ll be proactive & organized, having the ability to prioritize tasks effectively under time constraints within a fast-paced environment
- You'll be able to handle and resolve queries and complaints effectively - previous complaints handling experience would be ideal but not essential.
- You can effectively engage with customers at all levels via phone and email, addressing their concerns and enquiries in a professional, helpful manner.
- You’re an excellent communicator both written and verbal.
- You hold strong competency of IT systems including Microsoft Outlook, Teams and Excel
- Previous experience in analysis of data and trends would be ideal but not essential.
- Ensuring all administrative tasks are completed in line with company requirements
About usFMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are agile. We are experts. We are imaginative. We are reliable.
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