Technical Customer Service Representative
Salary - £26,000k p/a + DOE
Hours - 39 Hours per Week, 8am - 5pm Monday - Thursday, 8am - 1pm Friday

Location - Huddersfield

Permanent

Are you a proactive, organised professional with a knack for communication and a solid grasp of customer service in a technical or engineering setting? We're looking for a Customer Service Engineer to join a well-established team in a leading technical company that specialises in innovative industrial solutions. If you thrive in fast-paced environments and enjoy supporting customers through efficient email responses and follow-ups, this could be the perfect fit for you. We're looking for a technically adept and organised individual to join a leading team that provides innovative industrial solutions. In this role, you'll serve as a critical point of contact for customers, addressing enquiries, coordinating with multiple departments, and ensuring seamless support, from initial contact, through to resolution. If you excel in a fast-paced setting and have a knack for communicating technical information, this could be the perfect opportunity for you.

Key Responsibilities:

Respond to daily customer queries, tracking follow-ups and escalating complex issues as needed.
Coordinate with Sales, Quality, Technical, and Production teams to deliver consistent and reliable customer support.
Arrange and coordinate on-site visits and inspections for service teams.
Document and investigate customer claims with the quality team, helping to identify and resolve recurring issues.
Maintain organised and accessible records, supporting quality standards and efficient customer service.

Key requirements of the Technical Customer Service Representative:

Experience within a technical or engineering setting is highly desirable
Organised and proactive nature, adept at managing daily inbound enquiries
Ability to track progress to completion of tasks
Ability to communicate clearly with both customers and cross-functional teams
Comfortable with use of basic Microsoft packages, including Outlook.
Strong communication skills and the ability to collaborate effectively.

If you're looking for a stable, people-focused environment where you can bring your technical and customer service skills into an expanding setting, we'd love to hear from you! Start date is as soon as possible, so don't wait to apply. If you are interested in this role, and have relevant skills and experience, please submit a CV to the Stafflex Office team.