- Provide advice to customers on timber products, including types, grades, sizes, and uses.
- Assist customers in selecting the appropriate timber products for their projects.
- Process sales transactions, prepare quotes, and follow up on inquiries.
- Maintain in-depth knowledge of timber products and industry trends.
- Stay updated on new products, technologies, and market developments.
- Manage timber stock levels to ensure availability of products.
- Monitor inventory turnover and place orders to replenish stock as needed.
- Conduct regular stock checks and manage discrepancies.
- Build and maintain strong relationships with timber suppliers.
- Negotiate terms, pricing, and delivery schedules with suppliers.
- Evaluate supplier performance and address any issues.
- Develop and implement sales strategies to achieve company targets.
- Collaborate with the sales team to develop promotional activities and campaigns.
- Develop and maintain strong relationships with key customers.
- Handle customer complaints and resolve issues promptly.
- Provide after-sales support and follow up to ensure customer satisfaction.
- Ensure compliance with health and safety regulations in the handling and storage of timber.
- Proven experience in timber within the construction or building materials industry.
- Strong understanding of timber products, their uses, and industry standards.
- Excellent communication and customer service skills, strong negotiation and sales abilities.
- Attention to detail, problem-solving skills, ability to work independently and as part of a team, commitment to quality and customer satisfaction.