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IT Support Desk Engineer
Huddersfield, West Yorkshire | Hybrid
Up to £27,500
An IT Support Desk Engineer is required to join a leading provider of business phone systems and IT solutions. To prove exceptional technical support to valued clients and play a crucial role in ensuring a seamless experience.
The Role
As an IT Support Desk Engineer, you will be the first point of contact for all clients, providing timely and effective technical support for a range of services. Resolving 1st and 2nd line technical support for end-users and troubleshooting. Assisting the installation engineers, which may include programming routers and headsets.
Some of what you will be doing:
- Logging support cases by category and priority
- Resolving 1st and 2nd line support queries
- Providing incident management to priority cases
- Meeting SLAs within set times
- Assisting installation engineers with pre/post-installation support
- some programming of routers and headsets
- basic user and routing configuration on systems
Ideally, your skills and experience will include:
- Key systems such as Avaya IP Office, 8x8 and 3CX
- Background working at an MSP or telecoms company
- Internet connectivity including leased lines, FTTP and SOGEA
- Excellent communication and problem-solving
- Proactive, a desire to learn and develop skills
- Great customer service and effective professional communication
- Interest in technology
- (Desirable) - exposure to networking, firewalls - 1st and 2nd line support
- (Desirable) - MS Teams/ Teams Telephony
- (Desirable) - Microsoft Dynamics 365
