Technical Support Consultant

Job title: Technical Support Consultant - Huddersfield

Salary: DOE

Our client is a Managed Service Provider, providing a vast range of services and products both internally and to our clients.

This can range from assisting a user on a single machine to entire infrastructure support, growth, and project work (and everything in between!). They are an accredited Cyber Essentials Plus Certified Body as well as IASME Assured (previously known as Governance/Gold) Certified Body.

About the Role:

On a day-to-day basis, you will be involved in the investigation and resolution of customer and internal support requests. In doing this, you will be responsible for providing a high-quality level of service to both internal and external customers alike and be able to identify and solve issues alongside the existing Technical Services team, who themselves specialise in the support & maintenance of our clients.

You must have excellent communication skills and you will ideally be an all-rounder who is comfortable doing 1 st & 2nd Line support including the following skills and aspects:

2+ years' experience in similar IT role (MSP)

Excellent troubleshooting skills in all Windows desktop, Mac OSX, and Windows Server operating systems

Support of Microsoft Hyper-V & VMWare vSphere infrastructures

Support of all Microsoft products including Office, Office 365 Exchange, Azure, SharePoint

Supporting on premise and off premise Anti-Spam/Email Security solutions

Solving both hardware and software faults

Working with networking equipment including, Firewalls, Wi-Fi solutions and all other network equipment

Assisting with Domain level DNS changes and fixes

Anti-Virus and Anti-Malware monitoring, administration, and support

Monitoring and maintaining client's infrastructure, patching, internal networks & broadband solutions

Monitor IT security and support administration functions

Providing excellent support, including procedural documentation and relevant reporting

Escalate any complex problems to 3rd line and on-site engineers where appropriate

Liaising with 3rd party vendors to see resolutions on all tickets

Monitoring systems to ensure their smooth running, investigating issues displayed on RMM Platforms

Ensuring all monitored backups have completed successfully, investigating, and resolving any issues

Hands-on experience with equipment - laptops, desktop, printers, and peripherals

The ability to work on set targets as well as using your own initiative and deadlines

Managing and prioritising own tickets and workloads

Undertaking internal and vendor training for personal and professional development

Rapidly establishing a good working relationship with customers and other professionals

Accurate and concise record keeping of all interactions and actions on the CRM

Always maintaining client confidentiality and security

Remotely carrying out chargeable jobs

All other support duties that are commensurate with the role or at the request of the Management team

Desirable

Cloud technologies (AWS or Azure)

Microsoft Certifications: MTA/MCSA - Windows Operating systems / Networking / Server Administration

CompTIA: - IT Fundamentals+ / A+ / Server+