- Receive inbound claim enquiries via telephone
- Handle inbound and outbound customer calls
- Accurately obtain and update the case management system with all relevant customer and claim detaAssess the potential success of the clai
- Effectively identify the most appropriate protocol to begin the claim
- To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
- Pro-actively communicating with our customer’s to assist them in beginning their claim
- Assist the Fee Earner’s with tasks as required
- Minimum of 5 GCSE’s – Maths and English are essential
- Experience of working within a fast paced customer centric environment is desirable
- Competitive starting salary
- Private healthcare will help you with the cost of visiting your dentist, optician, physiotherapist and other wellbeing costs.
- Access to interest free travel loans- our interest free loans will help you spread the cost of travel over 12 monthly payments
- Pension scheme- you’ll be automatically enrolled into our workplace pension scheme and will benefit form an enhance company contribution
- Perkbox exclusive discount scheme
- Annual leave commences at 25 days plus bank holidays
- Loyalty reward with additional leave for length of service – up to a maximum of 28 days per annum
- Buy and sell holiday scheme
- Birthday leave – an extra paid day off on your birthday each year
- Staff social club with regular social events through the year
- Refer a friend- we offer a cash reward for every new team member you refer who successfully starts in our business