Engineering Service Manager

Engineering Service Manager

Overview:

An exciting opportunity has arisen for a Service Manager to join a leading Engineering company, pivotal to the ambitious growth of their service department. In this role, you will oversee a team of 20-25 Engineers and Supervisors, ensuring excellence in service delivery and operational efficiency. Your leadership will play a crucial part in driving the strategic evolution of the service business.

Key Responsibilities:

As the Service Manager, your responsibilities will include, but are not limited to:

• Team Management: Lead a dynamic field service team, conducting technical inspections and overseeing job management processes to ensure quality and productivity.
• Product & Complaint Management: Implement policies for product liability issues and oversee complaint resolution related to field activities, ensuring compliance with quality standards.
• Customer Service: Maintain high standards of installation and service, aiming for complete customer satisfaction through effective management of field activities.
• New Product Development: Ensure operational readiness of the field service team, providing necessary training and recommending improvements to processes.
• Cross-Departmental Support: Collaborate with other departments to provide technical support and maintain strong relationships across teams for a cohesive management approach.
• Administrative Oversight: Coach and train team members, maintain high levels of customer service, and ensure compliance with health and safety regulations.

Skills & Experience Required:

To excel in this role, you will need:

• Proven experience in a Service Management role, including financial and personnel management within the engineering sector.
• A strong technical background, with expertise in electrical, electronic, or mechanical equipment
• Ideally, have a background in Engineering
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication, planning, project, and time management skills.

Person Specification:

The ideal candidate will be:

• Self-motivated with a strong commitment to completing tasks to a high standard.
• Results-driven, both individually and within a team setting.
• An effective communicator with strong interpersonal skills.

Salary:

• 50,000 - 55,000 basic salary (Depending on experience)
• Target-led bonus (approx 10% of salary)
• 25 days holiday a year, with the ability to buy up to 5 days holiday each year
• Life Insurance
• Cycle to Work scheme
• Company Car
• Subsidised gym membership
• Access to Health & Wellbeing Apps
• Employee discounts
• A hybrid, flexible working culture

INDAV

Alecto Recruitment Limited is acting as an employment business for this vacancy.

If your experience matches, please forward your CV immediately.

We thank all applicants who respond, but only those short listed will be contacted.