Engineering Service Manager

Job Title: Service Manager

Sub Title: Engineering Service Manager - Leading Engineering Firm - Team Leadership & Operational Excellence

Essential Skills and Qualifications to Apply:
To be considered for this role, you must have the following skills and qualifications:

• Proven experience in a Service Management role within the engineering sector, including financial and personnel management.
• Strong technical background in electrical, electronic, or mechanical equipment.
• Leadership skills with the ability to motivate, coach, and develop a team.
• Excellent planning, project, and time management abilities.
• Strong communication and interpersonal skills.
• A degree or background in engineering is advantageous.

Location:

• West Yorkshire

Package:

• 50,000 - 55,000 basic salary (dependent on experience).
• Target-led bonus (approx. 10% of salary).
• 25 days annual leave, with the option to buy up to 5 extra days.
• Life insurance.
• Company car.
• Subsidised gym membership.
• Access to health & wellbeing apps.
• Employee discounts.
• Hybrid, flexible working culture.

Job Summary:
An exciting opportunity has arisen for an Engineering Service Manager to join a leading engineering company. This pivotal role supports the ambitious growth of their service department. You will oversee a team of 20-25 engineers and supervisors, driving excellence in service delivery, operational efficiency, and strategic development of the business.

This is an excellent opportunity for a skilled leader with a passion for engineering to work with a forward-thinking organisation offering an exceptional work culture and development opportunities. The company are looking for a professional individual who is comfortable at speaking at various levels and being part of stakeholder meetings.

Responsibilities and Duties:
As an Engineering Service Manager, your key responsibilities will include:

• Team Leadership: Leading a field service team, conducting technical inspections, and managing day-to-day job allocation to ensure quality and productivity.
• Product Management: Implementing policies for product liability issues and overseeing complaint resolution related to field activities.
• Customer Service: Driving high standards of installation and service while maintaining excellent customer satisfaction.
• Operational Readiness: Ensuring the field service team is fully trained and prepared for the implementation of new products and services.
• Cross-Department Collaboration: Supporting other departments with technical advice and ensuring cohesion across teams.
• Administrative Oversight: Coaching and mentoring team members, maintaining compliance with health and safety standards, and delivering exceptional customer service.

Experience and Qualifications:
To excel in this role, you will need:

Hard Skills:

• Proven experience managing service teams and budgets within the engineering sector.
• Technical expertise in electrical, electronic, or mechanical systems.

Soft Skills:

• Strong leadership and motivational abilities.
• Results-driven mindset with excellent organisational skills.
• Exceptional communication and interpersonal skills.

What's On Offer:

• Competitive salary of 50,000 - 55,000 (dependent on experience).
• Performance-based bonus (approx. 10% of salary).
• Hybrid working culture offering flexibility.
• Company car, life insurance, and subsidised gym membership.
• 25 days annual leave, plus the option to buy an additional 5 days.
• Access to health and wellbeing apps.
• Employee discounts and additional benefits.

INDAV

If you believe you can fulfil this position, do not hesitate to apply today.

Alecto Recruitment Limited is acting as an employment business for this vacancy.

If your experience matches, please forward your CV immediately.

We thank all applicants who respond, but only those shortlisted will be contacted.

Keywords:
Service Manager, Engineering Manager, Field Service Manager, Engineering Team Leader, Technical Operations Manager, Mechanical Engineering, Electrical Engineering, Leadership Role, Hybrid Working, Operational Efficiency, Engineering Service Management