Receptionist

Job Title: Roving Veterinary Receptionist

Location: Working across all Donaldsons surgeries

Salary: From 12.12 per hr, dependant on age and experience

Hours: 30 hours per week - a mix of shift patterns Monday - Friday shifts either 7.30am-1.30pm or 1.30pm-7.30pm.

Saturdays on rota with overtime and other shifts available.

Holidays: 31 days start (inc stat), increase to 34 with service (pro rata)

Job type: Part Time - Permanent

Donaldson's Vets Ltd are an independently owned veterinary group based across Huddersfield with seven practices including our own hospital.

We care passionately about looking after animals and pride ourselves on providing 'Total Care' for pets. We combine truly cutting-edge training, facilities, equipment and premises with good old fashioned personal care. We care about our people too, we are committed to promoting a positive diverse and inclusive work environment with focus on staff welfare and wellbeing.

The Role/Candidate:

Due to our continuous expansion Donaldson's is currently recruiting for a roving receptionist to join our dedicated and expanding team. The role will involve working across all of our surgeries providing reception cover where required.

This is a great opportunity for someone who wants to be part of a growing organisation who can provide a high standard of customer service and clinical care. You will need to be a highly motivated individual, be able to work in a fast-paced environment and be able to promote animal welfare. It is important that you have strong communication skills with a passion for providing the best customer care experience which is reflects Donaldson's excellent reputation.

We encourage learning and development and you will have opportunities to attend training both in-house & externally via Colourful CPD & IHASCO. You will be expected to take ownership for your personal learning and be committed to contribute to improving our standards.

If you have proven experience in a similar role and or simply have the drive, enthusiasm and ambition to be a part of a forward-thinking company, this is the job for you.

Main duties will include:

• Prompt and efficient answering of calls
• Initial greeting of clients on arrival.
• Arrange appointments, register clients and pets, print invoices, process and record payments. Using the practice management system
• Liaise with clients following their appointment, re-book any follow up appointments and ensure payments of invoices before leaving the surgery
• Ensure the smooth running of appointments and admissions for vets and nurses.
• Monitor client flow from check in to discharge.
• Assess the urgency of a pet's condition when booking emergency appointments -with guidance.
• Give advice to pet owners on nurse/vet clinics, cost of treatments, insurance and payments.
• Take excess payments for insured clients and ensure that claim forms are fully completed before the client leaves the practice
• To ethically promote the (VIP) pet health care plan and pet insurance to clients
• Answer basic questions from clients on practice policy, e.g., neutering, vaccinations and pre - op advice.
• Develop preventative health care knowledge to be able to provide advice to clients in line with practice protocols on topics such as flea and worm treatment, vaccination and diet.
• To be familiar GDPR (general data protection regulations)
• Resolve or assist accordingly with any complaints or queries received
• General clerical duties including filing, photocopying, emailing and scanning.

Job Specific

• Proven experience in a similar role is ideal but not essential
• Experience working with computer management systems
• A driving licence is required to be a successful applicant.

Core Skills

• Attention to detail and good communication skills are essential to this role.
• Ability to successfully handle difficult customers.
• Patience and ability to remain calm in stressful situations.
• Sound, interpersonal approach.

Personal Qualities

• The company operates within a dynamic and fast paced environment; to thrive in this role you will need to be friendly, approachable, flexible, highly motivated and have excellent communication skills.
• You will be someone that is committed to learning new skills.
• A 'can do' attitude with a team working ethic for timely completion of tasks.

Benefits:

We offer great additional benefits including:

• Salary Sacrifice Scheme
• Pension
• Company Sick Pay Scheme
• Enhanced maternity pay
• CPD allowance & support
• EAP (Employee Assistance Programme)
• Staff Discount Scheme
• Cycle to work scheme
• Training programme

Please Note:

Bluetownonline are advertising this role on behalf of the company Donaldson's Vets.

When applying you should provide a covering letter.

All candidates must be currently eligible to both live and work in the United Kingdom.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience and relevant job titles of: Receptionist, Medical Receptionist, Customer Service, Administrator, Administrative Assistant, Customer Care, Customer Support, Client Service, Front of House, Vets Receptionist, Vets Administrator may also be considered for this role.